John Gallivan Email & Phone Number

Englewood, Co

Westminster Colorado

Provide tier four level support for all aspects of the Modular Messaging and Avaya Aura Messaging product family. Identify software and hardware bugs and interface with product management and development teams to identify trends, prevent customer escalations, and repair issues. Provide regular status updates to backbone engineers and customers regarding ETA and next steps.

Customer and technician support on Avaya Aura Messaging and Avaya Modular Messaging system as well as related adjuncts including Avaya WebClient, Outlook Thick Client, One-X Speech Access, and various IMAP and POP3 clients. Included support of servers in a mixed environment of Windows 2000, Windows 2003, Red Hat Linux, Exchange 2000 to 2010, and Lotus Domino. Supported PBX integration to a variety of PBX platforms using E1/T1 qsig, H.323, SIP, and legacy set emulations. Created and… Show more Customer and technician support on Avaya Aura Messaging and Avaya Modular Messaging system as well as related adjuncts including Avaya WebClient, Outlook Thick Client, One-X Speech Access, and various IMAP and POP3 clients. Included support of servers in a mixed environment of Windows 2000, Windows 2003, Red Hat Linux, Exchange 2000 to 2010, and Lotus Domino. Supported PBX integration to a variety of PBX platforms using E1/T1 qsig, H.323, SIP, and legacy set emulations. Created and maintained technical lab space for engineers and system testing. Interfaced with development in support of new product launches and beta testing. Trained new engineers and mentored all current engineers on these products and processes. Additionally as a senior backbone engineer responsibilities include mentoring and training other associates as well as any other assigned special projects including design, writing, and verification of ACSS certification exams Show less

Master Of Applied Science, Information And Communication Technology

Bachelor Of Arts, Mathematics

Mathematics