John Garforth

John Garforth Email and Phone Number

Director of Account Management @ Concentrix Australia & New Zealand
Melbourne, VIC, AU
John Garforth's Location
Melbourne, Victoria, Australia, Australia
John Garforth's Contact Details

John Garforth personal email

n/a
About John Garforth

I’m a successful executive leader and trusted adviser with extensive and well-rounded credentials gained from senior operations, client facing and growth roles in leading global organisations like Foxtel, Canon, Ericsson, Panasonic, 3M. My experience extends across public & private B2B and B2C organisations.I’m deeply committed to building winning cultures and highly capable teams. I balance this with focus on the customer, technology and operational excellence to deliver sustainable and consistent growth. I'm known for taking on difficult assignments, setting strategies, enrolling stakeholders and driving execution of initiatives.Recently at Acquire BPO as Vice President I led the Global Client & PMO teams on a journey uplifting the value proposition, strategic partnering, and operations excellence to over 150 global clients. As Director of Operations at Foxtel I transformed the go to market playbook introducing Agile ways of working to ensure prioritisation, focus and sustainability in a significantly disrupted industry.Along with my proven track record of delivering operational excellence, business efficiency turnarounds, client satisfaction, and revenue growth I've gained qualifications in Business Administration, Portfolio Management and Marketing. Outside of work, I love nothing more than travelling and experiencing new cultures, places and cuisine.I'm always keen to expand my network so send me a DM or Connect with me.

John Garforth's Current Company Details
Concentrix Australia & New Zealand

Concentrix Australia & New Zealand

View
Director of Account Management
Melbourne, VIC, AU
Website:
concentrix.com
Employees:
174924
John Garforth Work Experience Details
  • Concentrix Australia & New Zealand
    Director Of Account Management
    Concentrix Australia & New Zealand
    Melbourne, Vic, Au
  • Fractional Chief Operating Officer
    Interim Exec / Consultant
    Fractional Chief Operating Officer Dec 2022 - Present
    Victoria, Australia
    Providing interim executive expertise focused on digital transformation, go to market strategy, governance & risk, business re-engineering & capability lift expertise. Recent engagements include:Outsourcing readinessOutsourcing governance & commercial strategyTransformation & business re-engineeringScaling and service offering development
  • Acquire Bpo
    Vice President
    Acquire Bpo Jun 2021 - Nov 2022
    Australia
    Global Vice President - Customer Success & PMO with global customer P&L responsibility leading Australian, Philippines & US Client Relationship Management Teams & Global PMODelivering BPO / Contact Center services for fintech, media, insurance, telco, entertainment, energy, utilities, enterprise sales, gov't & education customers in Australia, NZ, Europe and the USA. Lead on client facing Digital Transformations, member of risk and governance committee.Acquire is an Australian… Show more Global Vice President - Customer Success & PMO with global customer P&L responsibility leading Australian, Philippines & US Client Relationship Management Teams & Global PMODelivering BPO / Contact Center services for fintech, media, insurance, telco, entertainment, energy, utilities, enterprise sales, gov't & education customers in Australia, NZ, Europe and the USA. Lead on client facing Digital Transformations, member of risk and governance committee.Acquire is an Australian based global contact centre / BPO outsourcing organization servicing customers in APAC, Europe & the Americas Show less
  • Foxtel Group
    Director Of Operations
    Foxtel Group Feb 2019 - Jan 2021
    Melbourne, Australia
    Accountable for leading all Go-To-Market & Business Technology activities within Sales / Revenue business unit (B2B / B2C). Accountability included product adoption, change management, advanced analytics, reporting and insights, retail operations, customer Ai SaaS platforms (Salesforce, LivePerson, Pega, Core, Tableau, Power BI). In addition accountable for commercial relationships with vendors (contracts, governance) Divisional lead on enterprise wide digital transformation (platform… Show more Accountable for leading all Go-To-Market & Business Technology activities within Sales / Revenue business unit (B2B / B2C). Accountability included product adoption, change management, advanced analytics, reporting and insights, retail operations, customer Ai SaaS platforms (Salesforce, LivePerson, Pega, Core, Tableau, Power BI). In addition accountable for commercial relationships with vendors (contracts, governance) Divisional lead on enterprise wide digital transformation (platform migrations, product releases, price rises, campaigns, business continuity & disaster recovery) Show less
  • Ericsson
    General Manager Operations
    Ericsson Nov 2016 - Dec 2018
    Sydney, Australia
    I provided general management expertise & operational senior resource to assist Ericsson drive various activities in connecting retail customers to the NBNGreenfield, brownfield, SDR, MDU scope covering (change management, solution design, customer experience NPS, Satellite/ Fixed Wireless deployment in regional/remote areas, project governance, commercial modelling/ business case development, executive reporting, outsource supplier engagement, workforce planning, WHS, operational… Show more I provided general management expertise & operational senior resource to assist Ericsson drive various activities in connecting retail customers to the NBNGreenfield, brownfield, SDR, MDU scope covering (change management, solution design, customer experience NPS, Satellite/ Fixed Wireless deployment in regional/remote areas, project governance, commercial modelling/ business case development, executive reporting, outsource supplier engagement, workforce planning, WHS, operational excellence, long range strategic plan & re-contract strategy & negotiation)Ericsson is a global company providing technology solutions and managed services to global telecommunications companies. Show less
  • Fox Sports Australia
    Project Director
    Fox Sports Australia Feb 2016 - Nov 2016
    Sydney, New South Wales, Australia
    I was responsible for designing & delivering a reengineered field operations function for Fox Sports. Project scope included supplier review, contractual frameworks, compliance to NewsCorp WHS requirements, simplified operating procedures to deliver improved client experience.Fox Sports is the home to all major sporting content. Available via pay TV and streaming on any device.
  • Skilled Group
    General Manager Sales & Operations
    Skilled Group Jan 2013 - Nov 2015
    Melbourne, Australia
    I was accountable for growing the telecommunications business unit from traditional labour hire, recruitment & training solutions to higher value, outcomes-based managed services. Accountable for operational delivery, client relationships and long-term strategic plan. Additionally, responsible for developing Field Service Solutions for a range of SKILLED Group clients in the Building Management, Energy & Manufacturing verticals. Clients included NBN, Telstra, BlueScope
  • Foxtel
    General Manager Operations
    Foxtel Jun 2010 - Nov 2012
    Melbourne, Australia
    Customer Service, Field Services, Supply Chain & Technical SupportAccountable for the management of ~1 million home visits by technicians (SDR, MDU, Estates) & ~1.5 million inbound technical phone calls annually through both in house teams and external vendors located locally & offshore. Additionally responsible for managing the end-to-end equipment supply chain to deliver the Foxtel service to customers.
  • Foxtel
    National Sales Manager
    Foxtel Nov 2008 - Jun 2010
    Sydney, Australia
    Responsible for national field sales P & L. key member of team who delivered highest subscriber growth numbers in Foxtel's history. Led review, redesign & implementation of "go to market" strategy to address issues relating to poor customer experience, bad debt, low profitability and short tenure of customer base.
  • Foxtel
    States Sales Manager
    Foxtel Sep 2007 - Nov 2008
    Sydney, Australia
    Responsible for delivering sales targets of the state business unit across retail, field, third party retail, wholesale, partnerships, accountable for subscriber growth, churn management, ARPU and customer experience
  • Foxtel
    Territory Sales Manager
    Foxtel Apr 2005 - Aug 2007
    Canberra, Australia
    Start up role responsible for establishing local presence and delivering subscriber growth targets, local community brand presence, customer experience & adoption
  • Foxtel
    National Retail Manager
    Foxtel Jan 2004 - Apr 2005
    Sydney, Australia
    Responsible for launching Foxtel retail channels (120 locations) as part of Foxtel Digital launch
  • Panasonic
    Channel Sales Manager
    Panasonic Jun 2003 - Dec 2003
    Sydney, Australia
    Responsible for managing specialist resellers across a broad range of Panasonic products including consumer & industrial. Responsible for managing various distribution channels including dealers, authorised resellers, wholesales and buying groups
  • Virgin Mobile
    Channel Marketing Manager
    Virgin Mobile Apr 2001 - May 2003
    Sydney, Australia
    Start up of mass retail channels to support launch of Virgin Mobile. Launch planning, product training, incentive development, channel communications, pipeline and sell through data analytics
  • Vodafone Australia
    Channel Manager
    Vodafone Australia Jan 2000 - Mar 2001
    Sydney, Australia
    Channel management of 120 company owned stores and dealers selling Vodafone prepaid & post paid services
  • Canon Australia
    Product Manager
    Canon Australia 1996 - 1999
    Sydney, Australia
    Responsible for product launches & developing marketing campaigns to promote Photographic & Video Products

John Garforth Skills

Strategy Operations Management Sales Business Strategy Retail Managed Services Marketing Change Management Telecommunications Account Management Product Lifecycle Management Business Process Improvement Team Leadership Crm Vendor Management Contract Negotiation New Business Development Customer Experience Stakeholder Management Management Team Management Business Development Project Management Business Case Channel Performance Management Leadership Digital Media People Oriented Sales Management Marketing Strategy Start Ups Strategic Planning Product Management Project Delivery Customer Retention Go To Market Strategy Channel Partners Sales Process Contact Centers Contact Centres Customer Activations Customer Satisfaction Remote And Regional Deployment

Frequently Asked Questions about John Garforth

What company does John Garforth work for?

John Garforth works for Concentrix Australia & New Zealand

What is John Garforth's role at the current company?

John Garforth's current role is Director of Account Management.

What is John Garforth's email address?

John Garforth's email address is jo****@****.com.au

What skills is John Garforth known for?

John Garforth has skills like Strategy, Operations Management, Sales, Business Strategy, Retail, Managed Services, Marketing, Change Management, Telecommunications, Account Management, Product Lifecycle Management, Business Process Improvement.

Who are John Garforth's colleagues?

John Garforth's colleagues are Nekesha Fennell, Francesco Loiacono, Jean Legria, Abhishek Jain, Nelvin Nemenzo, Ermmellyn May Acupang, Nandini Gowda.

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