John Garforth Email & Phone Number

Melbourne, VIC, AU

Victoria, Australia

Providing interim executive expertise focused on digital transformation, go to market strategy, governance & risk, business re-engineering & capability lift expertise. Recent engagements include:Outsourcing readinessOutsourcing governance & commercial strategyTransformation & business re-engineeringScaling and service offering development

Australia

Global Vice President - Customer Success & PMO with global customer P&L responsibility leading Australian, Philippines & US Client Relationship Management Teams & Global PMODelivering BPO / Contact Center services for fintech, media, insurance, telco, entertainment, energy, utilities, enterprise sales, gov't & education customers in Australia, NZ, Europe.

Melbourne, Australia

Accountable for leading all Go-To-Market & Business Technology activities within Sales / Revenue business unit (B2B / B2C). Accountability included product adoption, change management, advanced analytics, reporting and insights, retail operations, customer Ai SaaS platforms (Salesforce, LivePerson, Pega, Core, Tableau, Power BI). In addition accountable.

Sydney, Australia

I provided general management expertise & operational senior resource to assist Ericsson drive various activities in connecting retail customers to the NBNGreenfield, brownfield, SDR, MDU scope covering (change management, solution design, customer experience NPS, Satellite/ Fixed Wireless deployment in regional/remote areas, project governance, commercial.

Sydney, New South Wales, Australia

I was responsible for designing & delivering a reengineered field operations function for Fox Sports. Project scope included supplier review, contractual frameworks, compliance to NewsCorp WHS requirements, simplified operating procedures to deliver improved client experience.Fox Sports is the home to all major sporting content. Available via pay TV and.

Melbourne, Australia

I was accountable for growing the telecommunications business unit from traditional labour hire, recruitment & training solutions to higher value, outcomes-based managed services. Accountable for operational delivery, client relationships and long-term strategic plan. Additionally, responsible for developing Field Service Solutions for a range of SKILLED.

Melbourne, Australia

Customer Service, Field Services, Supply Chain & Technical SupportAccountable for the management of ~1 million home visits by technicians (SDR, MDU, Estates) & ~1.5 million inbound technical phone calls annually through both in house teams and external vendors located locally & offshore. Additionally responsible for managing the end-to-end equipment supply.

Sydney, Australia

Responsible for national field sales P & L. key member of team who delivered highest subscriber growth numbers in Foxtel's history. Led review, redesign & implementation of "go to market" strategy to address issues relating to poor customer experience, bad debt, low profitability and short tenure of customer base.

Sydney, Australia

Responsible for delivering sales targets of the state business unit across retail, field, third party retail, wholesale, partnerships, accountable for subscriber growth, churn management, ARPU and customer experience

Canberra, Australia

Start up role responsible for establishing local presence and delivering subscriber growth targets, local community brand presence, customer experience & adoption

Sydney, Australia

Responsible for launching Foxtel retail channels (120 locations) as part of Foxtel Digital launch

Sydney, Australia

Responsible for managing specialist resellers across a broad range of Panasonic products including consumer & industrial. Responsible for managing various distribution channels including dealers, authorised resellers, wholesales and buying groups

Sydney, Australia

Start up of mass retail channels to support launch of Virgin Mobile. Launch planning, product training, incentive development, channel communications, pipeline and sell through data analytics

Sydney, Australia

Channel management of 120 company owned stores and dealers selling Vodafone prepaid & post paid services

Sydney, Australia

Responsible for product launches & developing marketing campaigns to promote Photographic & Video Products