• Obtain and maintain a firm understanding and knowledge of state-specific statutes relating to real estate titles• Process files and invoices for real estate listing and selling agents, maintaining timely communication with them to provide critical updates and/or responses to questions • Ensure that all required documentation is ordered and delivered per schedule• Input financials into systems and provide clients with resulting reports, highlighting information needing attention• Review title abstracts and identify issues needing additional information or resolution• Order payoffs for liens and judgments, including but not limited to mortgages• Order title clearance affidavits such as Continuous Marriage Affidavits, LLC, Corporation and Trust Affidavits, Free and Clear Affidavits, and Hold Harmless Agreements• Maintain communication with title closing personnel to articulate title requirements and ensure closing deadlines are met• Respond in a timely fashion to internal and external party inquiries

BILLING ADMINISTRATOR, Billing Department• Priced vehicles for US clients and generated lease agreements• Customer Service: handled client inquiries: answered questions and/or concerns about invoices, analyzed issues, worked with internal resources and the client to resolve issues to the satisfaction of the client and the company, escalated problems as warranted• Executed billing correctionsLICENSING ADMINISTRATOR, Vehicle Licensing and Compliance Department• Obtained and maintained firm understanding and knowledge of state-specific DMV vehicle licensing/renewal requirements and processing methods• Processed initial licensing and state changes for vehicles located in the United States• Worked with Titles Department to secure/obtain licensing documentation • Manage North Carolina property tax bill payments for various clients• Meet client SLA to mail licensing paperwork within a 3-day turnaround• Addressed driver inquiries, responding to questions and providing guidance on how to complete licensing• Sought after SME (subject matter expert) within the department to manage escalations and reconcile issues • Performed analysis and follow-through to resolution on assigned trouble tickets• Worked with Client Relations and/or state licensing agencies to resolve issues with expediency• Selected for a specialized team of SMEs to support a strategic, high profile system integration between ARI and a newly developed external vendor system (ACERTUS)

MEMBER ADVISOR I, Contact Center• Performed specialized tasks to resolve customer account problems or issues• Researched account anomalies, such as fraudulent transactions• Perceived as system user SME (subject matter expert) – sought after to train new employees and provide veteran employees with help and guidanceMEMBER SERVICE REPRESENTATIVE • Processed bank transactions for credit union customers• Upsold credit union members with products and services to meet their individual needs• Performed data entry to manage and maintain customer accounts

• Processed website orders including order receipt, invoicing, payments, shipping, delivery and returns• Managed warehouse product inventory• Input large volumes of data pertaining to customer orders• Performed purchasing support by - Capturing, analyzing and summarizing sales trends for sneaker footwear (New Balance, Adidas, Saucony)- Monitoring competitor prices- Researching new models of sneakers to offer on company’s Shoefits.com website- Verifying that inventory appeared on company website and in Amazon.com web searches• Ensured customer satisfaction through direct verbal communication, authoring written customer communication on behalf of the company, expediting product shipping as warranted