John Glad Email & Phone Number

2901 Butterfield Rd, Oakbrook

• Monitored Level 2 Incidents and Service Request Ticket for accountability.• Weekly and daily meetings with Business managers to discuss unresolved tickets.• System administrator for Interactive Intelligence, phone, voicemail, call processing.• Remote support for hundreds of locations across the country for network and software requirements.• Responsible for all new hire set up of computers and software and all hardware.• Cisco Meraki System Admin Dashboard.• System… Show more • Monitored Level 2 Incidents and Service Request Ticket for accountability.• Weekly and daily meetings with Business managers to discuss unresolved tickets.• System administrator for Interactive Intelligence, phone, voicemail, call processing.• Remote support for hundreds of locations across the country for network and software requirements.• Responsible for all new hire set up of computers and software and all hardware.• Cisco Meraki System Admin Dashboard.• System Admin Duo Authentication Trusted Platform.• Summit Call tracking software for Incidents, Service Request and Work Orders.• First level support for VDI/VMWare• System administrator for Proof Point for Outlook encryption solution. • Outlook 365 System administrator support. • Air watch system administrator for mobile device management. • Run weekly reports for aging and monitored tickets for quick resolution.• Worked closely with other departments to coordinate plans and activities.• Respond to Helpdesk support requests regarding PC hardware and software• Work closely with Executive level and other board members for white glove treatment.• Provide onsite management and leadership as needed.• Manages the associates responsible for company support. Show less

155 Harlem Ave. Glenview, Il 60025

Executive Support for Illinois Tool Works Support for Mobile Devices, Iphones and Droids Restore file backup from Iron Mountain. Set up and creating and modifying accounts in Active Directory. Support for Windows Surface Pro. Corente and Cisco VPN Client and App Manager Call Tracking software – Footprints Set up new laptop for new employees. Support for Lenovo and Dell laptop.

Education record

Emt