John Goodwin Email & Phone Number

Windsor, Ontario, Canada

The Company changed the job titles in the stores. The new Supervisor title is the replacement for the Assistant Mgr title. Responsibilities are the same. However, another company change was the elimination of the Customer Service call in service. This has gone online and been moved to the stores. Each store now has a few Customer Service Rep's. In our store I am the lead for our store team. Each of us has one day a week that we handle online Customer complaints/inquiries; then process/solve their problems and follow up on them. This includes escalating the problem to the office, or tracking packages that were ordered online. If calls come into the store then we are called to handle them, rather then sending them on line to register their problem.

Windsor, Ontario

Job title changed again. Toys R Us eliminated the Master Key Carrier and added Assistant Mangers to stores. Promoted to the position which included a condensed version of Management training. Involved now with more of the operational aspects of running the store and or the areas I am in charge of. Help with a lot of the tech in the store including heading up Tablet Assist usage in our store. Still Co-chair of Health & Safety (now as a manager Rep), and leading our store in monthly inspections, meetings and follow up on saftey related issues.

Windsor, Ontario

Toys R Us moved to a Team Leader title (over Department Head) and I was promoted to a Sr. Team Leader/Master Key Carrier. Now had the added responsibility to close or open the store as the Manager on Duty. Responsible for overseeing the overall operation of the store at these times. Including Cash drops, alarm codes, daily job assignments and security of the store along with the responsibility of my Department. Still a Co-chair of Health & Safety.

Windsor, Ontario

Promoted to Department Head overseeing the customer pick-up area. Assuring trucks were unloaded in a timely manner and sorted for distribution to the various departments of the store. That return trucks were loaded correctly and ready for a quick and smooth turn around. That associates in my area were trained to follow company SOP and oversee their daily work load. Ensuring excellent customer service with Ticket merch and the handling of their large items. Later headed up a new Electronics section called The 'R' Zone. Responsible for area management and product flow, including logging and transferring merch in & out. Also joined the Health & Safety team as an employee representative and later became Co-chair of this committee (including CPR & first Aid Certification, and Certification for Chair's which includes accident investigation).

Windsor, Ontario

Was asked to stay on after season as a regular Associate. Continued maintenance, maintaining storerooms and then moved to working on the floor stocking shelfs and then to master ticket writer. As master ticket writer I maintained the floor models used for display, including the filling of ticket packages used for pricing. Switching pricing for sales and of markdowns and helping customers with picking the right bike or items.

Windsor, Ontario

Started with Toys R Us In Windsor as a member of the Fixturing Crew. Setting up a brand new store. From Setting Gondolas and shelving, to merchandising, loading merch form the temporary Windsor Warehouse to the store, unloading them, setting up storerooms and generally getting store ready for Grand Opening. Then working for the first Christmas Season doing maintenance, setting up and managing the storerooms. Unloading trucks and building sets (bikes, furniture, ride-ons, etc...).