John Gray Email & Phone Number

Install, commission, test and trouble shoot various Nortel BTS Cell SITE EquipmentCross connect, test and trouble shoot T-1 circuits.Upgrade FRM, MFRM-2 and MFRM-3 radios.Install -48V power cables for various upgrades on both indoor and outdoor BTS configurations.Used Sat tool to upgrade and load DOMUsed Vortex 15.0 to load and PWR test BTS unitsUse GPS to locate cell sites.Use Various software including Xcel, Word and Outlook.Took Builder III and HS1 Training , Richardson TXUsed Vortex 17.04 to load and PWR test BTS unitsWorked on and Installed 3031 outdoor unitsHave built new builds in Multiple Markets Worked on UMTS Ericcson Equipment put in TX and RAX BoardsUsed Element Manger to program TX and RAX Boards Worked on LTE RBS 6102 outdoor cabinetsWorked on LTE RBS 6601 indoor eNodeB frames installed themLoaded scripts to 7705 SAR-F and 7705 SAR-8 routers and trouble shot these routers as wellLoaded scripts to and did scratch loads Dul’s for the eNodeB Trouble shot the LTE at the eNodeBHave done Close out Packages for LTETrained new Tech’s that would come into market on RBS element manager and how to trouble shot issue with site and How a site should look per customer and Ericsson standardWorked on LTE equipment for Metro Pc’s Dallas,TX Scratch Loaded scripts into Dull’s and the Routers. I also had to trouble shoot the sites and fix if needed to beWorked on LTE for AT@T LTE equipmet Nashville,TN Scratch Loaded scripts into Dull’s and the Routers. I also had to trouble shoot the sites and fix if needed to be

Had a team of 14-18 TSR’S that I had to track their performance, attendance and hours.Tell the TSR’s their monthly, weekly and daily goals I had to track for them.Monitor each rep 3 to 4 times a week to make sure the reps where doing their jobs. (Examples giving correct information over phone, answering calls quickly, and giving the correct TCPA over the phone).Also we had our own goals as a sup as well for hours and sales to hit bonus.

Was a bill collector for credit cardsHad to call customers that where past due on cc bill.Collect a check or get a promise over the phone from customer and had to hit are daily goals for sales and hours.

Had to watch over the 6 sups and make sure they were keeping their books up to date.Watch over production to make sure we were hitting the right hours and sales in each campaign.Had to send of daily reports to client and to Site director also be on conference calls with client to go over goals numbers and teams to help with performance.When cite director was gone I would run the site in all aspect for the company.