John Greaney Email & Phone Number

Englewood, Co

Englewood Co

supervising a team of At-Home Professionals. This position requires excellent verbal and written communication. Performed as OPERATIONS MANAGER for the Digital Transition team, training and certifying 3,500 At-Home Professionals within a two week period for the much anticipated Digital transition. Provide daily videos to current group of Billing agents; conduct weekly training virtually to Home agents within a virtual classroom. Train new agents to adapt to the call center environment from their home.

supervising a team in the Promotions Management Team. This position required excellent verbal and written skills. Interacting with both internal and external customers in regards to Dish Network's Redemption programs, third party vendors, overseas employees and external customers in escalated executive level account issues. Writing performance appraisals on team members. Training new agents to quickly adapt to the call center environment.

Supervised members in proper workout techniques.

Duties included curriculum development and instructing prospective Department Heads in essentials of communications, anti-submarine warfare and surface (near land) navigation. This position required the knowledge and use of power point, Robotel and other computer programs. Students held the rank of Lieutenant and above, held post graduate degrees and included elite military from many foreign countries.

Was the senior enlisted staff member for the Integrated Training Team. Duties included training shipboard personnel in the planning and development of briefing and debriefing of shipboard scenarios to include mine warfare

.I. Division. Supervised personnel in safe navigation seamanship using RADAR and proper off ship verbal communications. Also served as ship's 3M Coordinator in maintenance, material and management for 24 work centers encompassing all aspects of Engineering, Operations, Supply and Deck Departments.

This position required extensive knowledge of naval careers, the education, experience and training necessary for each position and the ability to communicate effectively with a diverse civilian population.

.I. Division. Supervised staff of 36 utilizing knowledge of aircraft safety and control, off ship communications, navigation, and electronic warfare.

Graduate Certificate, Project Management

Bachelor Of Science (Bs), Management Information Systems And Business Analytics, 3.66

Activities and Societies: Sigma Beta Delta

High School Diploma

Education record

Education record