Mitchell Mcgee Email & Phone Number

- Design and build of a highly customizable IVR solution, including such features as: Dynamic prompting at various stages of an IVR flow, dynamic call routing based on caller-specific attributes, use of Lambda and Dynamo Database entries to allow real-time modification to call flows, and implementing various configurable features (emergency/holiday checks, callback, hours of operations, etc.)- Configuring Contact Flows, Routing Profiles, and Queues within Amazon Connect

- Contributed to the development and migration of various contact centers for high volume telephony groups- Provided day-to-day operational support for Amazon Connect call centers and its ecosystem- Worked with Amazon engineering teams on feature prioritization, issue identification, and road mapping future releases to ensure smooth deployments to meet business needs .- Contributed to system architecture and feature designs

United States

- Assisted in lab testing of radio head units for the connected car division- Probed circuit components to test passive and dynamic values at various temperatures- Assisted with a component downsizing project. Gathered datasheets to search for replacement components and tested to verify replacement’s viability

United States

- Worked with the VAVE (value analysis, value engineering) team- Assisted with the electrical production BOM's and schematics- Provides technical support to internal and/or external staff in the industrialization of functional products, such as thermocouple testing- Composed reports of various electrical components to compare electrical characteristics, possibly leading to consideration for replacement components