o Drive Customer Experience (CX) Service offers in the Collaboration spaceo Responsible for integration of new acquisition (CPaaS) into Cisco GPL via completed CXDM process o Work with DevOps, Engineering and Security teams to define, refine and execute service offerso Define, develop and manage product roadmaps and Go-To-Market (GTM) activitieso Develop value proposition messaging to address customer, partner, and internal audiences o Monitor financial performance of the portfolio as it evolvedo Recreated, Updated, Maintained Collaboration Services Sharepoint site including redistribution and creation of all digital assets and documentso Experience: Agile methodologies, Product requirement documentation (PRD), Product feature requests, API technologies, KPI management, SDLC, Jira, Confluence, Power BI, Sharepoint, Powerpoint.

o Oversee Teams Phone monetization programs o Provide input into Teams monthly product release blogo Drive group product marketing activities and work with cross-functional teams o Develop Teams Phone brief given to analysts o Support final UCaaS video production delivered to analysts