Greg Clark Email & Phone Number

Nashville, Tennessee, United States

Nashville, TN

• Led the ecommerce division with P&L responsibility for online sales. Directly managed the 20 plus person team responsible for driving continuous improvement in the B2C and B2B online experience. This included exemplary.
• Achieved 25% online revenue growth 2 consecutive years (over $13M).
• Increased Shopping Cart conversion rate to 4.6% from 3.2%.
• Increased Unique Visitors over 20% YOY and visits over 11%.
• Recognized as a Newsweek Best Online Shop, 2020 and 2021.
• Led multiple payment method development and integration for the online experience.

Greater Nashville Area, TN

• Served as Product Owner of five onsite and offshore development teams that rebuilt the LifeWay.com architecture from a rigid Websphere Commerce/ Oracle Endeca platform to an agile Adobe Experience Manager platform.
• Product Owner for the integration of the Adobe Experience Cloud, including AEM, Analytics, Target, Campaign, Audience Manager, and Ad Cloud utilizing onshore and offshore development.
• Hired, developed and managed the 12-person team responsible for user experience, analytics, optimization, SEO and SEM.
• Consistently controlled all costs and remained under the operating expense budget.
• Researched and wrote the RFPs for purchase of the web content management system.
• Interviewed key stakeholders, researched business requirements and rules and wrote over 90 percent of the user stories for the rebuild of the ecommerce platform.

• Researched and created written requirements in Jira for multiple project initiatives utilizing the Agile Scrum methodology of user stories and acceptance criteria.
• Evaluated and accepted/rejected completed stories for functionality and adherence to the original request.
• Designed, implemented, and facilitated process improvement workshops across Customer Service, Marketing, Publishing and Ecommerce. o Focused on the elimination of non-value-added waste in the current processes. o.

• Implemented a Lean Manufacturing program at the Tullahoma Landing Gear facility.
• Led and facilitated over 75 Kaizen improvement events resulting in decreased costs and increased efficiencies. The cost savings funded future improvement efforts making the program self-sustaining.
• Trained associates in Lean Tools. Value Stream Mapping, 5S, TPM, Process Mapping, 5 Whys, Quick Change Over, Poka-Yoke, Kanban, Standardized Work.
• Led the Continuous Improvement Guidance Management Team.

• Integrated, transformed, and improved a warehousing, order filling and shipping department that was acquired by American Greetings.
• Obtained and provided training for associates though an ERP inventory and order filling systems change.
• Increased revenue output from $30 million/year to $120 million in 18 months.
• Managed 150 union and non-union associates with a departmental expense budget of $6 million.ADDITIONAL RELEVANT EXPERIENCEContinuous Improvement Coordinator | Just-In-Time Line Coordinator | Process AnalystAmerican.