John Grounds Email & Phone Number

United States

• Stakeholder Engagement: Ensured an exceptional experience for staff and members by addressing feedback promptly, enhancing overall satisfaction and workplace environment.• Operational Excellence: Managed the scheduling, delegating, and oversight of multiple tasks, including hiring, training, and maintenance projects, optimizing workflow efficiency and team collaboration.• Cross-Functional Collaboration: Assisted other departments in operational tasks, fostering seamless coordination and enhancing the overall club experience.• Vendor & Resource Management: Collaborated with outsourced vendors to streamline maintenance and refurbishment projects, resulting in cost savings and improved service delivery.• Sustainability & Safety: Ensured compliance with safety standards, fire inspections, and sustainability initiatives, contributing to a safe and eco-friendly environment.• Event Coordination: Reorganized gym and training rooms, enhancing space usage for staff and members, and planned internal events.

Austin, Texas, United States

• Client Relations & Problem Solving: Handled various work orders, ensuring clear communication and strong relationships with clients and stakeholders.• Event & Logistics Management: Designed architectural layouts using AutoCAD for events and space management, ensuring efficient project execution.• Team Leadership & Collaboration: Demonstrated flexibility in scheduling and coordinated with team members to ensure operational goals were achieved on time.• Customer Service: Provided exceptional service to clients, resolving issues promptly and building long-term relationships through effective communication.

Venice Beach, Ca

• Greeted and seated guests, managed reservations, and ensured a welcoming atmosphere.• Supported bartenders by restocking supplies, preparing garnishes, and maintaining a clean bar area.• Delivered food to tables, ensuring accuracy and proper presentation.• Assisted servers by bringing drinks and utensils, clearing tables, and maintaining smooth table turnover.• Coordinated with staff to provide excellent customer service and ensure a seamless dining experience.

Saratoga, California, United States

• Coordinated setup and breakdown for events, ensuring equipment and spaces were ready for use.• Managed routine maintenance and minor repairs, troubleshooting facility issues as needed.• Collaborated with vendors for services like cleaning and landscaping, ensuring contract compliance.• Ensured safety and regulatory compliance by conducting inspections and managing emergency protocols.• Maintained inventory of supplies and tracked facility-related expenses to support daily operations and events

Psychology

Activities and Societies: Minor In EconomicsPrioritized work over studies due to the pandemic, with plans to complete degree online soon.

Education record

Activities and Societies: Advanced Placement Courses, 2200 on SAT