Business Operations Analyst
CurrentResponsible for identifying ways to control residential property maintenance expenses and optimize the outcomes on a home-by-home level as well as for the portfolio at large. Develop a deep understanding of the data and processes of the company to be able to offer insight to managing Single-Family Rental portfolio expenses and resident experience. Analyze data to ensure established operational policies, processes, and procedures as well as the resulting vendor work product meet quality standards as they relate to cost efficiency and resident experience. Analyze the performance of the portfolio against operating targets. Assist Operations Leadership with special projects aimed at optimizing workflow and technology enhancements.* Achieved savings of over $850,000 through the implementation of the NTE 2.0 Project, which extended updated NTEs to high-volume, low-cost work orders, decreasing average cost per Work Order by over 10%* Reduced Remediation time to complete by 46% by developing a vendor scorecard that measures vendor speed, quality, and cost* Authored comprehensive, illustrated operational SOP and trained virtual assistants on updated workflows that highlighted repeat Work Orders* Contributed to cost control efforts by supporting the review and optimization of operational policies, enhancing overall cost-to-maintain performance
