Bus Unit Risk Analyst LeadComerica Bank, Auburn Hills, MI / 2016 – Present• Conduct Disaster recovery tests to ensure all Tier 1 and 2 applications have been tested yearly, approximately 300 applications.• Ensured documentation to include Disaster Recovery Plan. Recovery cards, and evidence.• Recoveries include cloud based using AWS and Azure, On Prem, and Vendor hosted• Rate and establish tier rating for all applications• Create findings to testing as needed for failures• Monitor testing and ensure proper documentation received• Work weekends and after hours as needed to conduct testing• Report on applications testedProduction Support Supervisor/Consultant• Supervise a team of production support analysts (currently 4) for both day and afternoon shifts• Optimize efficiency of staff and improve teamwork• Manage the Performance Management Process (conduct interim and annual reviews, one-on-one meetings and Individual Development Plans)• Provide initial production support and monitoring for multiple Treasury Management applications• Effectively communicate in written and verbal formats to various audiences and management levels• Effectively utilize prioritization, organization and time management skills as well as multitasking• Maintain SLAs for resolution of incidences• Trouble shoot issues with GFT wire systems

Project Manager Meyer Hill Lynch, Maumee, OH/2014-2016• Ensuring the complete satisfaction of customers by providing timely and proper completion of projects through successful management of resources and compliance with defined policies and procedures. • Managing 10 - 15 active projects concurrently• Relationship management to ensure customer needs are met• Projects included, network upgrades, PC replacement, server upgrades, and data backup

Desktop Support Supervisor La-Z-Boy, Monroe, MI/2010-2014• Optimize efficiency and effectiveness of Desktop Support process, ensuring prompt and accurate resolution of major incidents. • Instrumental in creating and improving new and replacement build process and maintaining communication with customers. • Supervisory over support group. • Working hands on to help support over 600 employees at Corporate Headquarters and 100 Retail stores to include new store setup of PC equipment. • Ensured customer satisfaction with direct interaction and lowering of ticket counts by building teamwork and workflow processes• Software installs, imaging of new equipment and assisting customers in person and over phone.• Conducted performance appraisals, hiring and mentoring.Incident Process Manager• Ensuring prompt and accurate resolution of major incidents• Instrumental in moving process forward throughout life cycle by continually monitoring process status and maintaining communication with customers. • Produce management information based on Key Performance Indicators.• Supervisory over Support Desk and PC Support group.• Lead establishment of computer systems for new department from start to finish, including obtaining and setting up 100 personal and laptop computers. • Ensure high customer satisfaction levels through management and training of Service Desk Representatives and PC Support Technicians.• Utilized monitoring tools such as SolarWinds and Big Brother.

Production Integration Manager Borders Group Incorporated, Ann Arbor, MI/2007 -2010• Led Turnover to Operations, Client Services Support, and Production Control areas with staff of 18.• Directed change management and release management processes for all environment changes, and integrated production systems by controlling changes, patching, and providing monitoring tools and support documentation. Data Center Manager• Headed Ann Arbor Data Center operations with 18 direct reports.• Implemented change management and release management processes for changes to all environments, including change approval process. • Managed production control, job scheduling, PCI and SOX regulated processes, hardware technology and equipment installs and upgrades. • Maintained Metrics for System Availability.Change Analyst/Operations Analyst• Performed wide range of functions, including coordination of change requests, coordination of internal departments with external vendors, and studying change results. • Monitored servers and batch processing, created and scrutinized problem tickets, and worked with vendors on issue resolution. • Implemented change management system. • Instrumental in successful launch of new corporate website.

La-Z-Boy Monroe MI/ 1989 – 2007Enterprise Disaster Recovery Lead• Drafted, tested, and maintained all enterprise-level disaster recovery plans. • Oversaw off-site storage for all divisions. • Served as advisor to management for risk mitigation through implementation of disaster recovery and business continuity tools to include website, SunGuard, and telephone hotline.• Contributed to Enterprise Risk Management Office budget development effort by forecasting requirements and resources to support disaster recovery activities.• Conducted Disaster Recovery tests for Headquarters and divisions. Computer Operations Supervisor/Operator• Supervised all functions related to performance, availability, and reliability of computer systems• Led disaster recovery team. • Deployed and enforced standards of performance, policies, and procedures for department.• Monitored budget and expenses and recommended cost-effective methods for improved computer operations.• Hired, trained, and supervised staff and operations team.• Maintained SLA/KPI on system availability. • Participated in SOX review and audits.• Monitored system availability to ensure up time on business applications