John Hagan Email & Phone Number

Charlotte, North Carolina Area

• Drive success through strategy and leadership ensuring the stability, integrity, and efficient operation of the City’s enterprise efforts. • Responsible for overall analysis, architecting, administration and enhancement of the enterprise environment to include certain business systems.• Build strong relationships within the City of Charlotte to better understand the needs and goals in order to provide effective and sustainable solutions to resolve their needs.

Kansas City, Missouri Area & Charlotte, Nc

• Work with executive and business stakeholders to architect and implement business systems solutions to drive the business objectives.• Analyze portfolio of business solutions and determine value to the business and its customers to eliminate, consolidate or re-invest with the goal to drive satisfaction and efficiencies.• Identify and lead process improvement efforts.• Utilize all available information and apply progressive thinking to test the boundaries of design, problems and the solutions facing the business.• Identify trends and/or risks in issues and perform root cause analysis to identify and correct.• Find opportunities to further optimize existing systems to maximize the business investments.

Charlotte, North Carolina Area

• Coordinate with executive and business stakeholders to define business need or problem, desired outcome, goals (both strategic and tactical), and build teams and systems to enable attainment.• Employ a continuous improvement strategy to gain a competitive edge in a dynamic and challenging industry.• Hire technical staff that will enable the business to achieve the business goals.• Work closely with the executive leadership at Coca-Cola to assure strategic efforts are in both Red Classic’s and Coca-Cola's long term strategic interest.

Charlotte, North Carolina Area

At Coca-Cola I had two different jobs with two different managers. • As Senior Systems Specialist, I provided core infrastructure service to the business. • SME for VMware, Citrix and Disaster Recovery, SAN and Networking.• As Program Manager, I reported to the Enterprise Architect. I established relationships between the IT Department, Red Classic and the Aviation organizations. I strategize needs and increase the value realized from IT assets, investments and capabilities.• Provide infrastructure and business systems demand planning and analysis to ensure the solutions meet or exceed the business unit’s needs.• Push the organization to design and deliver solutions that enable automation and operational efficiencies to maximize IT investments. • Strong knowledge in subject matters pertaining to both Information Technology and the business, and have a good understanding of the business to identify its needs and envisage business solutions.

Charlotte, North Carolina Area

• Responsible for overall all IT operations.• Ensure all IT projects fall within budget and timelines. Bring in outside resources if needed to ensure both are achieved. • Analyze complex business needs presented by the business and engineer technical solutions. • Approves all business requirements prior to the implementation of a technical solution. • Performs salary administration and conducts interviews and makes decisions for new hires and consultants.

Charlotte, North Carolina Area

• Responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution.• Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.Write training manuals.• Train users.• Maintain daily performance of computer systems.• Respond to email and phone messages for users seeking help.• Ask questions to determine nature of problem and produce solutions to move the business forward.Walk customer through problem-solving process.Install, modify, and repair computer hardware and software.Clean up computers.Run diagnostic programs to resolve problems.Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Install computer peripherals for users. Follow up with customers to ensure issue has been resolved. Gain feedback from customers about computer usage.

Responsible for all systems and network management.

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