John Hardesty Email and Phone Number
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John Hardesty is a Manager Product Management at Global Payments Inc.. He possess expertise in sql, microsoft sql server, customer service, xml, business analysis and 15 more skills.
Global Payments Inc.
View- Website:
- globalpaymentsinc.com
- Employees:
- 24257
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Manager Product ManagementGlobal Payments Inc.Louisville, Ky, Us
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Product ManagerGlobal Payments Inc. Jan 2022 - PresentUnited States
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Business AnalystGlobal Payments Inc. Sep 2019 - Oct 2022Indiana
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Production Support AnalystGlobal Payments Apr 2016 - Oct 2022Jeffersonville, Indiana
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Production AnalystHeartland Payment Systems Oct 2009 - Oct 2022Jeffersonville, InManaged a queue of active production related issues, and worked closely with the technology team to ensure the issues were addressed in a timely manner. This includes documenting specific procedures when required.Acted as a point of contact for business executives on high profile enhancements and issues.Work directly with Problem Management to ensure high priority issues are appropriately documented.Assisted in training newly hired Interns that are conducting their co-op services at Heartland. Comprehensive SQL and XML skills. -
Software Support TechnicianHeartland Payment Systems Jun 2008 - Oct 2009Jeffersonville, InWorked as the primary point of contact for Software Point of Sale escalations for internal service associates.Teamed up with the software certification team to ensure the appropriate applications were setup to allow for merchant processing.Assisted in training the Heartland Service Center on newly developed in-house processing software.
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Customer Service Assistant ManagerHeartland Payment Systems Sep 2007 - Jun 2008Jeffersonville, InManaged a team of approximately 30 contact center associates.Ensured merchant issues and escalations were addressed and resolved in a timely manner.Often worked with our training department to provide the appropriate training and materials to our associates.Gathered data and reporting for quality assurance purposes.
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Customer Service RepresentativeHeartland Payment Systems Jun 2005 - Sep 2007Jeffersonville, InAssisted in supporting and troubleshooting merchant calls into the Service Center.Ensured the credo of 'One Call Resolution' was followed. Meaning that the merchants issue is addressed and resolved by the end of the phone call.Worked directly with my management team to ensure my calls were of the best quality and that were addressed in a timely manner.
John Hardesty Skills
John Hardesty Education Details
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Business Administration And Management, General
Frequently Asked Questions about John Hardesty
What company does John Hardesty work for?
John Hardesty works for Global Payments Inc.
What is John Hardesty's role at the current company?
John Hardesty's current role is Manager Product Management.
What is John Hardesty's email address?
John Hardesty's email address is ni****@****hoo.com
What is John Hardesty's direct phone number?
John Hardesty's direct phone number is +150239*****
What schools did John Hardesty attend?
John Hardesty attended Lindsey Wilson College.
What skills is John Hardesty known for?
John Hardesty has skills like Sql, Microsoft Sql Server, Customer Service, Xml, Business Analysis, Process Improvement, Microsoft Office, Transact Sql, Troubleshooting, Sdlc, Credit Cards, Service Desk.
Who are John Hardesty's colleagues?
John Hardesty's colleagues are Rodney Thompson, Vincent Madu, Robert Willey, Moses Garcila, Nicole Grimes, Wendy Aquino, Dave Ledger.
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