John Hardy's Location
Canberra, Australian Capital Territory, Australia, Australia
About John Hardy
I'm a seasoned executive with global operating experience and a passion for driving technological and transformative change in dynamic and highly regulated environments. Specializing in federal government with extensive experience across both public and private sectors, I've spent over 15 years shaping organizational culture, forging strategic alliances, and driving sustainable growth. A naturally a strong communicator, I am known for successfully harmonizing customer needs, aligning risk appetites and organizational goals, and fostering collaboration amongst disparate stakeholders.Recognized as a transformative leader, I proactively take corporate values down off the shelf, and use them to guide my everyday actions and decisions. I prioritize open communication, giving and receiving constructive feedback, and creating environments where creativity and innovation thrive.I'm excited to connect with like-minded professionals, industry leaders, and changemakers alike. Let’s connect.
John Hardy's Current Company Details
Director | Customer Success Executive | Business Leader | Global Experience | Relationship Builder |
John Hardy Work Experience Details
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Customer Success ExecutiveCisco Oct 2022 - Jul 2024Canberra, Australian Capital Territory, AustraliaIn my current role am the bridge between Cisco and the customer. With a remit to be customer obsessed, and drive a return on the client's investment, I am answerable to both the customers and Cisco executive teams for safeguarding optimal delivery timelines, confirming feature set activation, and driving faster operational turn around. As a key member of the lifecycle sales process, I am the customer advocate, guiding conversations to ensure we meet the longer-term remit of client without impacting long term opportunities. -
Executive DirectorSynergy Group Oct 2021 - Sep 2022Canberra, Australian Capital Territory, AustraliaAs an Executive Director at Synergy, I was accountable to the Executive Chairman and Synergy Board as the Account Executive Managed Services for the fledgling managed services portfolio at Synergy. Leading a team of 12 subject matter experts, across a diverse skills portfolio including operations, automation, service delivery and transition, my key responsibilities included successfully growing profitability, develop a resourcing plan, identify business development opportunities and deliver documented procedures. Taking full ownership of performance, risk, reputation and organizational change, my challenge was to astutely navigate a politically complex and changeable environment to drive transition and ensure stage 2 operations were achieved. -
Service Delivery ExecutiveIbm Nov 2019 - Oct 2021Forrest, Australian Capital Territory, AustraliaIn this role, I successfully drove targeted growth initiatives for the Defence Account within the Business Information Systems Office. My efforts not only ensured customer success navigating remote working capabilities in a dynamic, rapidly evolving COVID landscape, but also, secured the renewal of contracted services and identified the opportunity to provide further project services. -
Senior Service Delivery ManagerLeidos May 2018 - Nov 2019Canberra, AustraliaAccountable to the Account Director for the delivery of services within the Australian Tax Department. Leading a team of 30 to deliver cross functional services of Performance and Reporting, Change, Release, Knowledge and Configuration Management.The mandate given was to drive the improvement of business relationships through the development of strong relationships, with a view to eliciting support for organisational change to drive better technology outcomes within the cross functional spaces above. -
Program Manager (Next Generation Desktop) - Transition, Integration And SupportLeidos May 2016 - Apr 2018CanberraResponsible and accountable to the Program Director for the successful delivery and subsequent transition of ITSM functions utilising the skill-sets of a large team for Major Defence Program. This activity included recruiting and building a multifaceted team that augmented skill-set for subsequent operational functions.Transition to operations was achieved through, establishing an effective and motivated team, enabling mitigation of risks associated with transition through the development of process checklists, service management plans and reporting. This resulted in exceeding positive budget variances of 15% allowing redirection of funds to other programs within the organisation.
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Service Delivery ManagerDatacom Dec 2014 - May 2016CanberraThe role required delivery of contracted ICT services for an Australian Federal Government Statutory Authority within the law enforcement space. Accountable to Datacom Management for P/L of the engagement, opportunity identification, human resources management and placement of Datacom as a trusted adviser to the client. A challenging role with success achieved through, developed analysis interpretation skills, culminating in the evaluation and implementation of strategic management methodologies. Delivering a fluent and organised transition from project delivery to operational support. -
Contracted Project ManagerFujitsu Mar 2014 - Dec 2014Canberra, Australia9-month contract as a Project Manager this saw the delivery of a successful project integrating hardware and software asset management systems in an environment that continuously undergoes significant operational change. Contract ended with successful completion of a complex asset management system inline with client budgetary and system performance expectations
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Director Client ServicesAustralian Department Of Foreign Affairs And Trade May 2012 - Nov 2013Canberra18 month contract with the Australian Government as the Director Client Services and Operational Support with global accountability supporting domestic and international operations within the information management field. Key achievement in support of departmental operations was my introduction of standardization in mobile computing for departmental staff, enabling consistent management and administration of security protocols, reduction in service desk contacts for mobile computing, creating an environment of interoperability in the IT fleet. Achieving an increase in morale with travelling staff due to lightness, performance and ease of use with required devices. -
Director Of Service And Program DeliveryIntotality Feb 2011 - May 2012Canberra, AustraliaExecutive level role requiring reporting to the Managing Director on performance of contracted services and programs. Introduced project tracking and resource management activities to enable more accurate resource budgeting and costs, resulting in a change of sell rates for staff due to uncovering under funding in business operations. This increased revenue and available cash flow by 10% on a month by month basis.
John Hardy Skills
Leadership
It Strategy
Defense
Requirements Analysis
Contract Management
Stakeholder Management
Client Relations
People Management
Itil
Interpersonal Relationships
Organisational Change Management
Customer Satisfaction
Business Analysis
Communication
Resource Management
Vendor Management
Team Leadership
Strategy
Global Client Management
Project Portfolio Management
Managed Services
Global Delivery
Program Management
Professional Services
Change Management
Escalation Resolution
Business Process Improvement
Strategic Thinking
Business Strategy
Management
Project Management
Outsourcing
Problem Solving
Transition Management
Service Delivery
Information Management
Integration
It Management
Project Delivery
It Service Management
Global Operations
Frequently Asked Questions about John Hardy
What is John Hardy's role at the current company?
John Hardy's current role is Director | Customer Success Executive | Business Leader | Global Experience | Relationship Builder |.
What skills is John Hardy known for?
John Hardy has skills like Leadership, It Strategy, Defense, Requirements Analysis, Contract Management, Stakeholder Management, Client Relations, People Management, Itil, Interpersonal Relationships, Organisational Change Management, Customer Satisfaction.
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John Hardy
Nudgee, Qld3hotmail.com, nonib.com.au, esther.com.au -
John Hardy
Alm Initiative Lead- Digital Portfolio Tribes. Product Area Lead, Contact Centre Platform At Anz - Australia And New Zealand Banking GroupGreater Melbourne Area1chartermason.com -
John Hardy
Australia2edinburghint.com, capita.com
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