John Harper Email & Phone Number

390 N. Robert St., St. Paul, MN 55101

• Manage workgroup that fulfills a variety of responsibilities related to Metropolitan Council’s contracted transit operations and regional transit service oversight. Services provided under contract include fixed.
• Implementing and ensuring ongoing operation of various technology systems including security cameras, TransitMaster AVL, fare collection, and onboard mobile gateway.
• Development of service RFPs and completion of procurements in close cooperation with Procurement department.
• Development of annual budget in collaboration with administration work group and ensuring adherence to that budget.Primary contracted services contact for many Metro Transit staff including Service Development and.

390 N. Robert St

Same position as Manager, Contracted Transit Service. Position title changed in March 2011.

230 E. 5th St, St. Paul, MN 55101

Most of the primary duties were the same as listed for Project Administrator, below, including overseeing contractual relationships with multiple dial-a-ride and fixed route contractors, collaborating with various Council staff to resolve service delivery issues, and monitoring route performance. During my tenure as Sr. Proj. Admin., my division developed.

230 E. 5th St, St. Paul, MN 55101

Oversaw contractual relationships with multiple dial-a-ride and fixed route contractors. Collaborated with various Council staff to resolve service delivery issues. Monitored route performance independently on the street.

2100 3rd Ave N, Anoka, MN 55303

Compiled and analyzed operations data and key performance indicators of transit service. Monitored service delivery performance of fixed route contractor. Maintained relationship with contractor staff.

550 W. Algonquin Rd, Arlington Heights, IL 60005

Managed routing, scheduling, and service levels for more than 30 routes. Investigated and responded to service requests and passenger complaints. Collaborated with division and contractor staffs.