John Harper Email & Phone Number

Charlotte, Nc, Us

Charlotte, North Carolina, United States

Manage daily operations for three parking garages in Uptown Charlotte. 6+ years of general to advanced knowledge & experience with Tiba parking software & equipment, 1+ year with FLASH Parking Equipment. Access card control (adding & testing of new cards), activation/deactivations, reporting of card usage/history to employers. Service & maintenance duties including service calls for most aspects of the garage including elevator, fire control, basic utilities, gate arm repair and installations of new arms.Develop and maintain project plans and schedules, ensuring all tasks and milestones are completed on time. Managed multiple projects. Including but not limited to pressure washing, resurfacing of garage, structural assessments, site walk trough's, outside and in-house cleaning teams, painting of traffic lines, installation of new and existing equipment. Creation of rate structures, validations, reporting, software training for new & existing staff.Daily, weekly, monthly, annual reporting analytics, including but not limited to site revenue and occupancy, analytics, and client reporting. Analyze market rate structures to determine trends.Managed client relationships, across multiple sites, with direct interaction with clients and customers.Coordination & collaboration with other departments to meet and exceed outlined site goals.Coordination with vendors, property management, monthly, residential, daily costumers to allow & complete projects within garages, in a timely and streamlined process. Management of multiple groups of staff & sites during multiple diverse events (NFL Games, concerts, national holidays events conducted by city of Charlotte NC). Which include but are not limited to onsite training of staff, organizing traffic patterns to allow for efficient use of space and free flow of traffic, ingress/egress, collection of money from customers & staff, money drops, audits of events.

Charlotte, North Carolina Area

Management of the entire Maintenance division through all shifts. Janitorial, maintenance, landscape. Insured weekly & monthly schedules were up to date, to include full coverage of any & all needs thought out a diverse infrastructure. Continuous training and experience with multiple parking systems, (Federal APD, Amano, Hamilton, Zeag) gates, spitters, PIL, honor box, handling of access cards. Basic surface lot maintenance & upkeep, following blueprints to organize new parking lots.Hiring & training of new staff. Maintaining a professional atmosphere throughout the company while seeking ways to improve all aspects.Started a process to track all goods & supplies thru the department. Maintaining data, chemical, & flow charts.Develop & introduce daily log sheets for staff to use, to be able to effectively track and allocate time, based on client & contractual needs.

Daily audits of surface lots ensured accuracy of lot checks (includes issuing of violations, immobilization of vehicles, towing of vehicles), key holder, work with customer service, audits of parking garages. Manage multiple garages, time clock for employees, schedules, cash vaults, daily reports. General to advanced knowledge of multiple parking systems, (Federal APD, Amano, Hamilton, Zeag) gates, spitters, PIL, honor box, handling of access cards. Basic surface lot maintenance & upkeep, following blueprints to organize new parking lots.Manage groups of staff during events (sporting events & concerts), money drops in the field, audits of events.Continuous improvements to produce revenue.

Help customers within an assigned area with questions and parking arrangements. Give change when necessary. Key holder. Ensure ample parking is available for monthly customers. Assist operational personnel with organizational patterns and ease of use assigned parking lots. Help customers within an assigned area with questions and parking arrangements. Give change when necessary. Key holder. Ensure ample parking is available for monthly customers. Assist operational personnel with organizational patterns and ease of use assigned parking lots.

Help patrons park in designated areas, answer questions.Handle money and event tickets. Work with assigned staff. Help patrons park in designated areas, answer questions. Handle money and event tickets. Work with assigned staff.

Tampa, Florida

Responsible for implementing all buisness-building and relationship-building expectations with uniquely assigned accounts and customers.Consistently met and exceeded department expectations for productivity and accuracy levels.Developed tools to track and monitor sales opportunities, deals in progress and finished contracts.Helped develop training manuals and procedures for employees.Help develop a loss prevention plan.