John Harper Email & Phone Number

Washington Dc-Baltimore Area

I am the lead agile Product Manager for the Department of Interior, Bureau of Reclamation Digital Modernization project. I am responsible for integrating user experience research and design principals into the department-wide, three-year tech modernization. I interface between tech, customer experience and project leads to establish and refine near and long-term roadmaps, groom sprint backlogs, conduct sprint ceremonies, and own product documentation as features are released to change management.

Denver Metropolitan Area

As Product Owner on the Outside Business Ventures team, I liaised between a scrum team of up to 8 cross-functional contributors, on-the-ground business managers and C-suite stakeholders and users to drive roadmaps, define MVP and agile acceptance criteria for new products and features.Our team delivered three new (zero-to-one) redesigned mobile-first web app MVPs in 16 months, for unique independent business units (real estate, travel and entertainment). This included a new real estate search portal, a microsite platform for agents, and an entirely new web and mobile website for a newly formed hotel and travel brand. We developed and championed the deployment of new technologies, tech tradeoffs and stack changes that improved site performance (80 percent site speed improvement) while consolidating and reducing service/admin costs year-over-year. I worked closely alongside cross-functional teams including UX design, marketing, QA and systems engineering to develop complete increments and help our team deliver consistent and predictable product releases to the business.In addition to my work defining the MVP vision and building/refining roadmaps, I was also responsible for maintaining and synthesizing data from Google Universal Analytics, site testing platforms including VWO and Hotjar, and using data to help build user stories that were groomed into a dynamic, multi-project product backlog. I was the primary advocate for our team and our zero-to-one projects to the tech department and the company at large, and I was responsible for planning and holding scrum ceremonies including daily scrum, sprint planning and review and company-wide demonstrations.

New Haven, Connecticut, United States

I organize a student research project to collect and organize instances of misinformation related to the COVID-19 pandemic in and around college campuses and public accounts in the Tri-State Area and Connecticut

New York City Metropolitan Area

Built product backlog from user support cases to successfully enable over 1 million first-time voters to enroll in and complete vote-by-mail during 2020 election;Collected and synthesized data from over 10 million unique user interactions to generate feature requests, improve support case dispatch efficiency and reduce SMS customer service response times for vote-by-mail voters in six states;Co-authored user documentation and helped train team of over 20 support volunteers on data classification to improve customer outcomes and data quality;Executed and analyzed A/B testing schemas for text messaging campaigns.

Greater New York City Area

I consult with clients using award programs and award miles to book travel and plan international vacation itineraries. Leveraging American Express Membership Rewards, Chase Ultimate Rewards, Citi ThankYou Rewards, CapitalOne VentureMiles and frequent flyer programs.

Greater New York City Area

Designed and coded ground-up front-end redesign for Empire State Legal Forms' online form repositories. Empire State's new sites are mobile responsive, reactive and SEO optimized. Project built in HTML5, CSS, JavaScript and PHP.

Brooklyn, New York

Managed engagements with funders, sponsors and accelerator partners to generate seed capital to build a browser-based news review and insight database to detect falsified, low quality or malicious news content circulating online;Worked one-on-one with lead developer to wireframe software architecture, configure elasticsearch database and cloud architecture, migrating from IBM BlueMix to Azure;Guided technical decision making and built/reviewed software components and microservices written in Node.js and React.js, wrote and edited documentation;Managed day-to-day business operations, oversaw accounting and finance, incorporation documentation, business partnerships, digital marketing and talent acquisition, and; Administered IT resources, including GitHub, Gitlab, Slack, Microsoft Teams, Yammer and Office 365 small business account and exchange server for remote team.

Greater New York City Area

Coordinated with stakeholders in content marketing revenue stream and remote content development teams, edited remote team of writers and redesigned empirical editorial content strategy to drive organic traffic growth by over 300 percent year-over-year;Led a design overhaul, liaised with stakeholders, PM to deliver new PWA-driven user experience.

Greater New York City Area

Globetrotting travel tips, airline reviews and aviation industry news.

Cleveland/Akron, Ohio Area

I cover the Cuyahoga County (Cleveland) Court of Common Pleas, the County Prosecutor and the justice system for cleveland.com, also appearing in The Plain Dealer. Major stories include coverage of a capital murder trial, the arrest of a local man for creating a fake police Facebook page, the use of force consent decree between the Justice Department and City of Cleveland and the 2016 Republican National Convention.

Multiple

Established two new digital news markets for newspapers undergoing digital transformation in New Orleans (overnight breaking) and Cleveland-Akron, Ohio,;Executed SEO news content strategies in criminal and civil courts, city/county government, sports coverage to triple web market share re TV competitors.

Cleveland, Oh

I was one of two reporters tasked with re-establishing coverage in the Akron/Canton area for Cleveland.com and The Plain Dealer, after a decade-long absence in the market. I am the government, education and cultural issues reporter covering all of greater Akron and Summit County. My writing and photography appears in print for The Plain Dealer and online at Cleveland.com/Akron.Notable works include front page coverage of the 2014 Summit County Ebola scare, the Cleveland Police Tamir Rice shooting, the Department of Justice decision on Cleveland Division of Police use of force, the TJ Lane Lima Prison escape, the 2014 general election, LeBron James' return to Northeast Ohio, and two indoor shopping mall bankruptcies.

Houma, Louisiana

As principal business and economic reporter for The Houma Courier and Thibodaux Daily Comet, I covered oil and gas extraction, derivatives and transportation, as well as retail, seafood, agriculture and general economic development in south Louisiana and Gulf of Mexico oilfields. Published 152 articles in a 90-day work period. I also provided ongoing week-long coverage of the 2014 Offshore Technology Conference in Houston, Texas.I won a 2013 first place Associated Press business writing award in the Louisiana/Mississippi region, for my article 'Shipyards Under Pressure' which explored the economic side effects of rapid labor market inflation due to a boom in oil and gas activity in the Gulf of Mexico.

Greater New Orleans Area

After spending seven months as a High School Sports assignment reporter, I took over the night cops beat in May 2013. Work included coverage of DEA raids, an FBI-involved police shooting, the murder of 1-year-old Londyn Samuels, and 13-year-old Arabian Gayles. I won a Louisiana Press Association first place award for a feature on the family of Henry Glover, who was killed by New Orleans police and burned in a car during the aftermath of Hurricane Katrina.In my first role I wrote nightly game reports and features on Louisiana high school sports including football, basketball, baseball, soccer, volleyball and softball.

Greater New Orleans Area

Wrote game reports and features on Louisiana high school sports including football, basketball, baseball, soccer, volleyball and softball. Published work included photography and videography. In house video production, game highlight clip editing and full feature production was all part of an effort that saw an 800 percent year over year increase in web traffic to the High School Sports Network site on NOLA.com.

Greater New Orleans Area

Independently scout, research and produce, and audio engineer human and political interest documentaries for dissemination across the NPR radio network.

Providence, Rhode Island Area

Leading business development and financing operations for internet start-up.

Telephone outreach with university alumni included approximately 250 cold calls per night. Led all campus fundraisers in donor renewals for two consecutive months.

Greater New Orleans Area

As a peer advisor I drove efforts to improve the visibility of Study Abroad programs across campus, edited and published quarterly online publications showcasing study abroad activities, advised study abroad candidates and reviewed study abroad applications.

New Orleans, La

Managed telecommunications help desk at 2010 NCAA Basketball Championship First, and Second round, and at 2011 NCAA Mens Basketball Regional Finals (Sweet 16) at New Orleans Arena.

New Orleans, La

As assistant director I was responsible for implementing and managing the outreach campaign. Primary responsibilities included hiring and training new staff, maintaining office performance, calculating performance metrics, and reporting to the Communications Director and Executive Director.

Greater Los Angeles Area

Conducted research for economic reports and studies used by the city of Los Angeles and the state of Alaska in litigation following the 2007 BP north slope oil spill. As part of my work I compiled and audited large sets of data for regressions, prepared a historical analysis of oil spill valuation used in litigation.

Educate middle school students on cost cutting strategies and budgeting techniquesMotivate students to achieve higher education and a prosperous career

Canvassed and called voters prior to 2008 general election

- US Rowing Regional and National Finalist, Single and Double Sculls 2007 and 2008. - Junior Team Captain 2006-2008- Assistant coach, Summer 2007 and Summer 2008. - Assisted in development of high school recruiting and fundraising programs.

Certificate, Web Application Development

Full-stack MERN web application developer certification - MVC Framework, React.js, Node.js, Express.js, SQL and noSQL database.

Bachelor Of Arts (B.A.), Economics, Political Science

Activities and Societies: Student Newspaper Green Wave Ambassador Sports CommunicationsFocus areas were media economics, poverty.

Minor, Business Administration And Management, General

Activities and Societies: Student Newspaper Student Ambassador/Tour Guide Student Fundraiser Athletic Communications Intern

Education record

Education record

Activities and Societies: Regional finalist in single and double sculls rowing. State champion in band. Won 12 NW Junior Publication.