John Hatem Email & Phone Number

San Francisco Bay Area

Responsible for driving City Engagement & driving ownership of developing opportunities in Verizon OneFiber Cities. This includes; • Developing relationships with City/Municipalities • Developing value proposition, understanding the political & competitive landscape • Executing partnerships by establishing contracts • Developing public/private partnership model.This included conducting deep dive discussions with various City Departments, understanding their… Show more Responsible for driving City Engagement & driving ownership of developing opportunities in Verizon OneFiber Cities. This includes; • Developing relationships with City/Municipalities • Developing value proposition, understanding the political & competitive landscape • Executing partnerships by establishing contracts • Developing public/private partnership model.This included conducting deep dive discussions with various City Departments, understanding their specific needs in solving City problems, coordinating with Verizon Enterprise Architects, create requirements document, developing City Solution Maps, & collaborating on development of solution document from design through execution, and working closely with various organizations in building support model for deals.This also includes: • Aligning & strategizing with 1F Build Plans and driving Business Development activities. • Developing city specific strategy and responsibility for value proposition decks. • Driving collaboration with VZW & VBM, WNO, WLS, & VSC organizations and owning deals and driving wins. • Creating executive level and technical presentations. • Supporting the development and implementation of new business opportunities. • Proactively collaborating with State & Government Affairs Teams and Wireline/Wireless Network & Legal teams. • Driving positive customer experience and with the sales teams. • Working with Finance stakeholders as needed to develop business cases around partnerships. Show less

San Francisco Bay Area

Helping growers to become more profitable through increased efficiencies and yield a more favorable crop outcome.Verizon AgTech: Vineyard overview(Removed as products has been discontinued. Here is an article with a summary: https://internetofbusiness.com/verizon-iot-three-california-vineyards/) Verizon AgTech: Vineyard YouTubehttps://www.youtube.com/watch?v=D2CEC5k9eJ8&t=7s

2014-15 Excelis – Data Center Migration –Technical Lead for large virtual and physical data center migration of over 1000 systems. Responsibilities include:• Designed and sold the solution, explaining Verizon value for these services. Total deal value of $4.5M• Worked with client and Verizon technical team to design and implement a new virtual infrastructure, with all components – Servers, SAN, Network, Backups, Hypervisor, including both the physical and logical layout of all… Show more 2014-15 Excelis – Data Center Migration –Technical Lead for large virtual and physical data center migration of over 1000 systems. Responsibilities include:• Designed and sold the solution, explaining Verizon value for these services. Total deal value of $4.5M• Worked with client and Verizon technical team to design and implement a new virtual infrastructure, with all components – Servers, SAN, Network, Backups, Hypervisor, including both the physical and logical layout of all components.• Designed the final data center layout, including power/cooling requirements, cable plant (structured cabling), rack elevation diagrams, future design considerations• Lead team to do the replication of current infrastructure, including design for V2V, P2V and Physical move systems.• Primary technical contact for project management to organize the physical and logical cutover – replication, timing, initial data seeding, infrastructure testing.• Worked with project management on both sides (Verizon and Exelis) to create and successfully execute a cutover plan. This includes a minute by minute plan, including resourcing (computer resources as well as personnel), backout plans, physical logistics (for moving company), • Result was a migration of a complete data center 980 miles, with critical systems transferred within minutes, and all critical and non-critical systems up and tested within 24 hours. This included tracking and resolution of issues as they arose, and “Monday Morning” resourcing for continuous troubleshooting when end users came in for BAU (Business As Usual) operations the next day. Show less

2013-2014 Kaiser-Permanente – Call Center Refresh – Enterprise Architect for analysis, design and implementation a multi-site contact center refresh. Designed the infrastructure (SAN, Network, Virtualization, Database, replication of multiple layers (web, application and database tiers), Voice systems, Call Recording, Screen capture, QoS services, full active/active data center architecture. This environment is currently hosting 10M calls per month and is a critical part of the HMO’s business.… Show more 2013-2014 Kaiser-Permanente – Call Center Refresh – Enterprise Architect for analysis, design and implementation a multi-site contact center refresh. Designed the infrastructure (SAN, Network, Virtualization, Database, replication of multiple layers (web, application and database tiers), Voice systems, Call Recording, Screen capture, QoS services, full active/active data center architecture. This environment is currently hosting 10M calls per month and is a critical part of the HMO’s business. Continued to act as an architecture advisor for the project for several years after launch Show less

Best Buy – Lead architect for analysis, design and implementation of their disaster recovery site. Designed the infrastructure (SAN, Network, Virtualization, Database, replication of multiple layers (web, application and database tiers), for an engagement worth over $10M over a 2 year period. Efforts included:• Analysis of current environment, including options for virtualization• Documentation and design of replication strategy to meet BestBuy’s RTO/RPO objectives.• Documentation… Show more Best Buy – Lead architect for analysis, design and implementation of their disaster recovery site. Designed the infrastructure (SAN, Network, Virtualization, Database, replication of multiple layers (web, application and database tiers), for an engagement worth over $10M over a 2 year period. Efforts included:• Analysis of current environment, including options for virtualization• Documentation and design of replication strategy to meet BestBuy’s RTO/RPO objectives.• Documentation of replication strategies for Apache, Tomcat, JBoss and Oracle• Estimating effort, creating a statement of work, creating project plans, creating timelines to perform a detailed design of the infrastructure, install over 25 application groups, and set up replication for each of these• Staffing the buildout team with the right resources, including infrastructure architects, application architects, project management and PMO. • Providing architectural and project management oversight for the DR buildout effort• Providing backup technical support to backfill engineers when additional support was needed• Design of backup infrastructure to support both local virtual infrastructure backups, (DataDomain, Veeam Backup and Restore)• Put together pricing for the effort including both CPE and professional services.• Worked with a team of 4 individuals (Sales, Account team, Professional Services) to present Verizon’s proposal, which was accepted. Verizon is currently in a long term management engagement with Best Buy Show less

Lead architect for complete outsource engagement. Personally designed the infrastructure (SAN, Network, Virtualization, Backups, Database, Disaster Recovery, Servers, Exchange, Active Directory, SharePoint) for an engagement worth over $450M over a 11 year period. Design included:• Analysis of current environment, including options for virtualization• Design of network infrastructure, including switches, routers (MPLS, Internet and back-end monitoring connectivity). This network… Show more Lead architect for complete outsource engagement. Personally designed the infrastructure (SAN, Network, Virtualization, Backups, Database, Disaster Recovery, Servers, Exchange, Active Directory, SharePoint) for an engagement worth over $450M over a 11 year period. Design included:• Analysis of current environment, including options for virtualization• Design of network infrastructure, including switches, routers (MPLS, Internet and back-end monitoring connectivity). This network infrastructure supported over 1000 Virtual and physical machines as well as a VOIP system (Avaya) and other appliances.• Design of SAN infrastructure, including consolidating 12 disparate SAN systems into a single SAN infrastructure (DMX4-2500 with over 150Tb of storage). • Design of virtualization infrastructure, including analysis of their current infrastructure (using VMware Capacity Planner) and buildout of the new infrastructure• Design of backup infrastructure to support both local storage (DataDomain DD660 with Veritas NetBackup 6.5, VMware Consolidated Backup, iScalar i2000) and remote replication of backups (Data Domain replication).• Design of data center replication to meet JetBlue’s RTO/RPO objectives. We did this using a combination of VMware Site Recovery Manager, DataDomain replication and analyzed applications one-by-one for a DR/BC methodology• Design of migration strategy including high-level timelines and methodology for migration of over 700 primary servers and 300 secondary servers, P2V conversion of physical systems, creation of team for the migration effort (overall architects as well as multiple “tiger teams” for individual application migrations).• Put together pricing for the effort including both CPE and professional services.• Worked with a team of 15 individuals (Project Management Office, sales, voice team, WAN team, service desk team) to present Verizon’s proposal, which was accepted. Verizon is currently in year 11 of a 6 year agreement with JetBlue. Show less

2010: Sephora – Lead architect for the relaunch of the Sephora.com web site• Analysis of current environment, including options for virtualization• Documentation and design of web site to to meet Sephora.com’s requirements.• Designed and implemented the virtual infrastructure • Provided technical leadership to the primary engineer (who reported to me) for the Sephora.com project• Assisted in launch of Sephora.com web site• Evaluated Sephora.com web site for holiday… Show more 2010: Sephora – Lead architect for the relaunch of the Sephora.com web site• Analysis of current environment, including options for virtualization• Documentation and design of web site to to meet Sephora.com’s requirements.• Designed and implemented the virtual infrastructure • Provided technical leadership to the primary engineer (who reported to me) for the Sephora.com project• Assisted in launch of Sephora.com web site• Evaluated Sephora.com web site for holiday readiness Show less

Relaunched several major properties in the early dot-com days, including:• American Airlines (multiple properties) (2001-2003)• Biogen Idec (Complete manage services takeover of their infrastructure, 2004)• LiveNation (Complete manage services takeover of their infrastructure, 2006-7)• Lucile Packard Children's Hospital (2008)Also created and launched Verizon's nacent virtual infrastructure services programs using VMWare technologies (2005-2008)

Ph.D., Computer Science And Engineering

Specialization in Queueing Theory

Ba, Computer Science And Mathematics

School of Arts and Sciences Honors Program