John Heffernan Email & Phone Number

Dublin, County Dublin, Ireland

Civic Offices, Wood Quay, Dublin 8

County Dublin, Ireland

County Dublin, Ireland

Worked as part of the Technical Sales team with responsibilities for testing and evaluating potential new products including stripping the products to examine build quality, component consistency, EU regulation compliance for CE marking. Conducted analysis of existing working procedures and dramatically improved the quality and efficiency of routine Sales and Technical jobs executed by the team. Some details of these improvements are listed below: Designed and implemented a new system for the generation of emailed quotations and trained all sales staff to reduce time to produce an emailed quote by 83.3% while also greatly improving the quality and consistency of the quotations.Designed and implemented a new system for sales staff to follow up on outstanding quotations which improved the quality of the correspondence and reduced the time required to conduct this weekly task by 87.5%.Vastly improved an excel based technical tool by introducing code to enable all sales staff to complete a job previously reserved for technical staff while reducing the time taken to perform the task by 85%. This tool was subsequently used by management as a sales tool when presenting to major potential customers.Developed a quality control inspection process from scratch to be implemented to arrest rising product faults including a filing and reporting system that has since been implemented as designed.These efficiency Improvements combined with my performance as part of the technical sales team enabled the company to increase their sales by 23% over their previous record year. The 2007 record year was achieved with five technical Sales team members, the improvements I made enabled the new record year to be achieved with only four technical sales staff.Note Gap in employment between Falk and ATC is due to an extensive holiday travelling in South America.

Perth, Australia

Sole responsibility for all aspects of the Yandi Sustaining Project from kick-off meeting to final delivery.Liaising with the client to finalise design of conveyors and appropriate product selection.Reading, interpreting, and challenging customer specifications with a view to cutting costs and improving build schedules.Development of new processes to improve the delivery time between inter-company departments to improve submission times for engineering drawings.Initiated changes to the processes and communication protocols between Falk USA and Falk Australia leading to improved dispatch dates from the USA and reduced costs. Management of the procurement of all ancillary items (Motor, Brakes, Flywheel, Baseplate, Condition monitoring Equipment, etc)for completed drive assemblies on a just in time basis in an extremely tight build and delivery window while overseeing quality control processes to ensure the final product met the most exacting technical standard in the industry.Supervision of workshop construction team with significant streamlining of assembly process achieved.Successfully managed the expedition of one quarter of the project deliverables ($4M+) to meet the end of financial year with minimum notice.Coordination of all logistics associated with the transport and delivery of all items world wide - procurement items were sourced from 8 different countries on 4 different continents.Financial reporting within a company with high emphasis on maintaining predicted sales and revenue figures.

Perth, Australia

Contributions to Engineering design:Consistent engineering design contributions were made during this period including:Design of several different test rigs for load testing of gearboxes in house - Significantly reducing costs and lead-times for third party testing.Operation, supervision, and reporting for gearbox load test using Variable Voltage Variable Frequency (VVVF) drives.Contributions to the redesign of Base-frames to reduce cost while still meeting customer standards.Design of bespoke parts and tools to suit the requirement of the job.Cost saving redesigns of current products to increase future profits.

Perth, Australia

Responsibilities for quoting mid range projects and involvement in the compilation of large tenders for multi-million dollar projects.Assisted in the organising and hosting of the new product launch event for the V-Class range of Gearboxes which is now Falk's flagship product.Daily management of customer needs including rapidly solving time critical on site problems for customers in the field.

Perth, Australia

General Business Improvements and ContributionsInvolvement in the redesign of project management filing system to adopted a company-wide standard to eliminate unnecessary time-wasting when cross referencing between projects.Restructure of the freight supplier payment schedule to reduce the cost from FX penalties which reduced overseas freight costs by 5%.Involved in the workshop layout design and equipment purchases for new facility in Perth, WA.Logistical management of the transfer of the business to the new facility.Numerous changes to supplier relationship to reduce man hours spent costing and improve quotes based on developing solid long term supplier relationships.Sourcing of materials and negotiation with sub-contractors/suppliers. Implemented new QA protocols on existing suppliers that reduced waste and cost.

Western Turner Syncline, Wa, Australia

Western Turner Syncline - CommissioningDecember 2013 - January 2014Management of a 5 person Commissioning team for the longest high speed conveyor in the southern hemisphere.Commission duties included management of revolving staff roster. Daily report write-ups to ensure that the customer, both on site and at head office, was up to date and satisfied with the work being conducted onsite.During the Commissioning process there were several significant problems encountered which threatened the scheduled opening of the mine, at a cost of 8 million dollars an hour.Flywheel Bearing noise:During commissioning of Drives with flywheel assemblies high intensity rapid knocking noises were observed coming from the flywheel assembly though no corresponding vibration readings were present. I halted the test run and organised for a multi-company task force to set up to get to the root of the problem.During the problem solving effort the clients concerns were managed by daily conference calls and reporting, as well as ensuring that any diagnostic work was carried out in such a way as to further the commissioning process minimising the impact on the full operation deadline. Through onsite experimentation and excellent customer relations the problem was solved without any delay to the overall project deadline.A further, unrelated, major problem was discovered with one drive that required an immediate resolution to prevent lasting customer relations damage and extremely high warranty costs. This problem was expertly diagnosed by the onsite team and rectified during a 24 hour period involving onsite fabrication and repair to again ensure the deadlines were not affected.All of the site work was carried out while maintaining the Yandi Sustaining Project remotely.Western Turner Syncline - Shutdown repairsMarch 2014 - April 2014Management of and responsibility for onsite diagnosis and repair in a strict mine site shutdown timescale.

Perth, Australia

Formed the Western Australian section of the management team responsible for the delivery of the Cape Lambert Port B development. This multi-million dollar project was management by EPCM Sinclair Kinght Merz (now Jacobs) - customer referees available on request. Responsibilities for this project included;Sourcing, costing, procurement of all ancillary items for the Drive assemblies.Management of the receipt of all items on a just in time basis, including building important relationships with key suppliers.Control of personnel and scheduling for the build of each of the 26 drive assemblies, build were subject to very tight build schedules and budget restrictions.Developing item release protocols to insure full customer satisfaction during all inspections while minimising company exposure to future costs.Identifying opportunities for cost savings in the engineering, procurement and delivery process for the upcoming Phase B of the project.

Perth, Australia

 Assisting a wide variety of tradesmen. Carrying out home repairs and maintenance. Skilled construction labour.

Mayo, Ireland

 Control of stock and general management of operations Hiring and management of staff. Budgeting and forecasting of supply costs with a view to reducing waste and improving supplier contract rates. Developed significant communication skills with all personality types.

Greater New York City Area

 Setting out and surveying. Report writing and AutoCAD drafting. Project planning and scheduling. Subsequently offered contract extension.

Master Of Engineering - Meng, Mechanical Engineering, First Class Honours

Bachelor Of Engineering (B.Eng.)

Dissertation: “Keel design for a robotic sail boat” Was a design task with the brief to design the most suitable keel for a robotically.

High School, Leaving Certificate Results: 535 Points Out Of A Possible 600 Points

Subjects: Applied Mathematics A1, English A1, Mathematics A2, Chemistry B1, Physics B2, Accountancy B2.