John Hegewald Email & Phone Number

Boise, ID, US

Palo Alto, CA, US

• Act as a business champion and drive organizational effectiveness and efficiency through improving processes, procedures and project implementations.
• Assigned projects include process improvement efforts from simple to highly complex process flows spanning Sales Operations/Sales/Supply Chain/Finance/Category/IT across the Americas Region.
• Develop business requirements, champion business needs, identify issues and drive resolution within the development and deployment teams.
• Collaborate with and across the various organizations impacted by the project.
• Manage the project to meet timelines and milestones.
• Communicate status of the project to all stakeholders and Management teams.

Palo Alto, CA, US

• Managed day to day GSB supplies operations for the Americas region (inks/consumables).
• Acted as the lead for the Large Format Order Administration Group (Guadalajara, MX), point person for customer dispute escalations, responsible for new product onboarding, pricing and B2B site functionality.
• Managed Bid Desk for Scitex and PWP consumables across the Americas to ensure pricing alignment with the customer’s terms. Coordinated with Category Management and Sales to update customer pricing and contracts as.
• Led process improvement efforts for AMS Sales Operations across product lines to reduce inefficiency and drive a better customer experience.

Palo Alto, CA, US

• Managed the implementation of digital presses/printers to a variety of customers (SMB – Enterprise). Financing/lease approval, site readiness, coordinating supply chain, scheduling of training and hardware installation.
• Led cross functional teams (Sales Representative, Sales Management, HP Financial Services, Category, HP Training, Supply Chain, Logistics, GSB Services and Finance) to drive completion of implementation and ensure.
• Acted as the primary point of contact with the customer, owning the customer experience (from contract signing through completion of installation and revenue recognition).
• Managed customer expectation and issues to drive the best overall customer experience.

Palo Alto, CA, US

• Charged with leading a cross functional team in the development and implementation of a world-class customer evaluation program to support solution-based sales initiatives for LaserJet printers.
• Collaborate with sales, service, and product management to enhance product and service offerings based on comprehensive assessment of customer needs and evaluation of the competitive landscape.

Palo Alto, CA, US

• Led new product introduction projects (for formatters) involving coordinating internal and external resources, managing schedules, resolving issues, and ensuring the achievement of deliverables on-time and within.
• Facilitated communications between HP labs, 3rd party manufacturing teams, component suppliers, and contract manufacturers to expedite achievement of project milestones and ensure ramp readiness.
• Proactively identified project concerns, evaluated resources and solutions, and presented actionable recommendations to senior management team.
• Negotiated competitive pricing and terms with suppliers and managed the overall supplier business relationship.

• Played a key role in the conceptualization, execution, and refinement of strategic plans to increase awareness, build brand equity, and drive revenue results for both new and existing DRAM and Flash products.
• Analyzed sales trends, web hits, conversion ratios, margins, profitability, and ROI to identify best practices and revamp sales and marketing strategies to improve results.
• Designed and implemented product training curriculum for teams selling into the commercial, small business, government, and consumer markets.
• Served as the key contact for all internal and external groups for product related questions and issues.

• Promoted to develop and launch the workstation product line including outlining product positioning, pricing, promotion, and placement based on competitive analysis and key market indicators.
• Drove strong revenue results growing sales through development of marketing plans and product training programs for the sales force.
• Established relationships with outside hardware vendors, independent software vendors, and resellers.
• Monitored, analyzed, and reported key performance metrics to management team.

• Managed commodity products within the PC and Server lines throughout the product lifecycle (from development to EOL), working closely with suppliers to forecast and navigate technology road maps.
• Communicated with suppliers to review and resolve issues.
• Partnered with procurement to negotiate terms, conditions, and pricing with suppliers.

• Marketed and sold products and services within national territories to educational institutions, state and local government entities.
• Employed diverse prospecting and qualification strategies to increase leads and drive sales results.
• Leveraged existing relationships to secure RFQs and RFPs, and prepared bids in accordance with government contract methods and processes.
• Prospected and cultivated new opportunities throughout my regions.

• Marketed and sold products and services within regional territories to small, mid-sized, large businesses and individual consumers.
• Consistently ranked within the top 10% of all direct sales reps, driving over $325,000 monthly, by utilizing a consultative approach to assess needs, define requirements, and secure new and repeat business.

• Reviewed and audited commercial accounts to ensure compliance with GMAC standards.
• Manage retail accounts to ensure accounts were current and in good standing.
• Worked with customers to prevent field collections and repossessions through intervention strategies.
• Carried out collateral repossessions as necessary.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Bachelor'S Degree, Bachelor Of Business Administration