- Participate as core member of account team in the execution of the sales process.- Maintain a technical excellence with the complete Esri platform, providing thought leadership to apply it to ever-changing commercial challenges.- Proactively craft and propose solutions that clarify how GIS brings business value to address critical business challenges faced by customers- Evangelize and demonstrate the value of the ArcGIS platform to a diverse technical and non-technical audience. - Define and deliver platform strategies to customers that align Esri’s platform with their business- Provide platform configuration guidance and best practices to customers- Present complex GIS technical demonstrations to various levels of staff in a diverse range of customer organizations-Participate in initiatives to maintain, enhance, and deploy demonstration resources on the team’s AWS infrastructure.-Support internal technical teams by providing consulting expertise in Python, enterprise ArcGIS deployments patterns, geoprocessing techniques, and advanced troubleshooting.

• Provide high-quality support to domestic and international end users of the ArcGIS platform via phone, email, and chat to solve technical issues quickly, effectively, and efficiently.• Provide prioritized incident management and personalized technical support as a part of the Premium Support Services (PSS) program. • Identify, understand, and recommend solutions for customer issues/questions using working knowledge of the ArcGIS platform including ArcGIS Desktop, ArcGIS Desktop extensions, ArcGIS Pro, ArcGIS Online, and related Desktop/Esri products and technologies.• Document technical issues through case tracking, authoring & editing Knowledge Base articles, as well as various authoritative online content. • Participated in the 2014 & 2015 Esri Federal GIS and Esri Petroleum GIS Conference as a member of the Technical Support Island providing not only technical support, but potential platform strategies to optimize customer experiences with Esri products. • Provided onsite Esri Professional Services support.• Support Mentor for new employees to assist in a smooth integration as a new member of the technical support team.• Prepared and conducted complex GIS technical demonstrations for several recruiting/technical events at various universities including University of North Carolina at Charlotte, Appalachian State University, and Duke University.• Assisted in the hiring process for Esri Support Service performing both phone screening and onsite interviews.• Developed and presented multiple internal brown bag, training, and technical information sessions as a subject matter expert for new or advanced technologies.• Subject Matter Expert (SME) participant at the Esri 10.3 Technical Certification Item Development Workshop - May 2015.

• As an intern with the Alamance County GIS Department, I created a mobile map for the Alamance County, Haw River Paddle Trail; detailing the section between Red Slide Park and Swepsonville River Park. ESRI’s ArcGIS Core Suite and ArcGIS online were used to complete the final product. The application is available for public use and can be accessed both on the web and from mobile devices with the free ESRI application installed.• Established a better understanding of GIS technology, functions, and process while gaining valuable hands on experience in the local government and professional GIS environment.• Haw River Paddle Trail, Web Application Link (http://bit.ly/KBhbBn)• Haw River Paddle Trail, Mobile Device Accessible Map (http://bit.ly/KBhFYg)

• Work to produce graphics to support the Missile Defense Agency, and assist other graphic designers in product development. VIPC is responsible for creating and producing graphic and print elements as well as preparing presentation materials and papers for Senior Executive Service and General Officer/Flag Officer personnel.• Obtained a SECRET security clearance.• Designed and produced materials for the Missile Defense Agency Headquarters Ribbon Cutting Ceremony and Organizational Day. • Worked alongside a five-person team to provide graphics support to the staff of the Missile Defense Agency.

• Work to produce technical publications/graphics support for the Missile Defense Agency System Engineering & Integration directorate (MDA/DEE) as part of the Quick Response Team, and assist other graphic designers in product development. The Quick Response Team is responsible for preparing presentation materials and papers for Senior Executive Service and General Officer/Flag Officer personnel.• Obtained a SECRET security clearance.• Develop and design moderately complex visual communication products such as missile defense engineering presentations, briefings, information papers, and technical reports.• Utilized Satellite Tool Kit (STK) to produce 3D renderings of various missile defense elements presented in briefings. • Communicate and work with engineering technical staff to develop moderately complex visual media products to support missile defense engineering concepts and architectures, and build associated decision briefings.• Determine layouts and organization of briefing packets for system engineering decision forums and perform all quality control and security classification marking checks on documents included in the packets.• Interfaces with customers from across the government organization to receive and prioritize taskings and requests for technical graphics services.• Conducts peer review of graphics products to provide quality and technical accuracy to ensure that customer quality of service requirements are met.• Assisted in the move and transition from the Navy Annex to MDA Headquarters at Fort Belvoir, Virginia.

• Work to produce technical publications/graphics support for the Missile Defense Agency System Engineering & Integration directorate (MDA/DEE) as part of the Quick Response Team, and assist other graphic designers in product development. The Quick Response Team is responsible for preparing presentation materials and papers for Senior Executive Service and General Officer/Flag Officer personnel.• Obtained a SECRET security clearance.• Develop and design moderately complex visual communication products such as missile defense engineering presentations, briefings, information papers, and technical reports.• Utilized Satellite Tool Kit (STK) to produce 3D renderings of various missile defense elements presented in briefings. • Communicate and work with engineering technical staff to develop moderately complex visual media products to support missile defense engineering concepts and architectures, and build associated decision briefings.• Determine layouts and organization of briefing packets for system engineering decision forums and perform all quality control and security classification marking checks on documents included in the packets.• Interfaces with customers from across the government organization to receive and prioritize taskings and requests for technical graphics services.• Conducts peer review of graphics products to provide quality and technical accuracy to ensure that customer quality of service requirements are met.• Assisted in the move and transition from the Navy Annex to MDA Headquarters at Fort Belvoir, Virginia.

• Worked Graphic Design staff for Commander, United States Pacific Fleet, a Four Star Navy Admiral command.• Presented with a Director’s Award for my “work ethic, enthusiasm, and tireless energy” on the job. Award included a cash bonus. • Printed requested nametags, business cards, picture matting, and brass plate engraving• Designed the COMPACFLT Admiral Change of Command program as well as assisting in the redesigning and printing of the ceremony blue prints. • Designed the COMPACFLT Fleet Master Chief, official coin, a symbolic coin handed out to sailors, visitors, and honored guests• Assisted in digitally creating a layout for a custom made Hawaiian War Paddle; for Fleet Master Chief to present.• Created Microsoft Word business card layouts, the layouts could then be used by members of the staff to create and print their own business cards. In total there were nine different business card layouts that consisted of various COMPACFLT headings and variations of the appropriate logos.• As a part of the Pacific Partnership program run by the U.S. Navy to reach out and assist underdeveloped countries, I assisted in the layout and printing of multiple certificates, engravings, awards and fact sheets to be distributed throughout the mission. • Member of the video team covering ceremony for USS Hawaii homeport. The video was used to create a documentary on the submarine, USS Hawaii. • Set up and configured a new laser engraving machine (Zing Laser engraver). Transferred templates from the old system to the new system to allow for the optimal use and best results.

• Assisted in registering 3,000 plus attendees for the 2007 Surface Navy Association Annual Symposium using a combination of spreadsheets, databases and word processors. Creating and printing name badges for those pre-registered and walk in registrations. Set up computers used by staff and media.

• Worked Graphic Design staff for Commander, United States Pacific Fleet. A Four Star Admiral command.• As a member of the team we processed and completed graphic requests that would range from printing of certificates, trip books, business cards, all sizes of images including large format, signs, name tags and any other printing needs. Designed and created a wide variety of engraving jobs for acrylic plaques, metal plaques, wood plaques, wood paddles, wood plates, pens, and numerous other varieties of objects and surfaces. • Used programs Adobe Photoshop, Illustrator, In Design, and Corel Draw to design and create desired posters, flyers, cards, layouts and templates.

• Assisted a staff of six Human Resource Specialists, as a part of a four star Admiral’s Command.• Worked in areas of creating and implementing databases.• Used programs Microsoft Word, Outlook, Excel, PowerPoint, Access, Adobe Acrobat, Defense Civilian Personnel Data System (DCPDS) and Photoshop.• Duties included uploading monthly reports from Cognos software and organized them in the appropriate arrangement. • Created an Excel spread sheet to summarize and collect data from Situation Reports concerning Driving Under the Influence (DUI) incidents. • Formatted and printed numerous types of awards. Worked with others to update, organize or create new manuals and handbooks. • Worked to introduce new ideas and equipment to improve the work of future staff.

• Assisted a staff of six Human Resource Specialists, as a part of a four star Admiral’s Command.• Worked in areas of creating and implementing databases.• Used programs Microsoft Word, Outlook, Excel, PowerPoint, Access, Adobe Acrobat, Defense Civilian Personnel Data System (DCPDS) and Photoshop.• Duties included uploading monthly reports from Cognos software and organized them in the appropriate arrangement. • Created an Excel spread sheet to summarize and collect data from Situation Reports concerning Driving Under the Influence (DUI) incidents. • Formatted and printed numerous types of awards. Worked with others to update, organize or create new manuals and handbooks. • Worked to introduce new ideas and equipment to improve the work of future staff.

• Duties and responsibilities included supervising daily camp youth activities as a counselor. Daily events included assisting in serving food, preparing a daily list of activities, cleaning and preparing for multiple events, caring for injuries and issues from camp attendees. I received training in first aid and emergency situations.