John Hendrickson Email and Phone Number
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A successful technology executive with extensive experience in leading profit and loss operations for $250 million and above, across multiple technology verticals, including network and data center management, cybersecurity, strategic vendor relationship management, and government relations. Over 20 years of proven leadership in operating some of the world's largest service provider networks, overseeing multi-million and billion-dollar budgets, and leading high-impact initiatives resulting in major reductions in network outages and improved digital video services, all while fostering strong and strategic relationships with government entities and vendors.Key Achievements:- Cultivated and managed strategic relationships with government agencies and vendors, resulting in substantial cost savings, innovative technology integrations, and enhanced service levels.- Collaborated with government entities to align technology initiatives with regulatory requirements and security standards, ensuring compliance and strategic alignment with public sector objectives.- Reduced unplanned events across all technologies by 95% within 12 months, while simultaneously building next-generation platforms for improved stability, future growth in capacity, and product, leveraging strong partnerships with vendors and government agencies.With a background in global systems support, client/server architecture, product introduction, extensive data center management, cybersecurity expertise, and a focus on strategic vendor relationship management and government relations, this executive's accomplishments include obtaining a JD Power award for high-speed data, launching a petabyte routing platform, and providing operational leadership for high-profile events such as the Republican National Convention and Democratic National Convention.Overall, this executive's track record demonstrates a strong ability to drive operational excellence, cost optimization, and technological innovation within complex and high-stakes environments, utilizing strategic partnerships with both vendors and government entities to achieve organizational goals and enhance technological capabilities in compliance with regulatory standards.
Charter Communications
View- Website:
- charter.com
- Employees:
- 33307
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Svp Network Engineering And OperationsCharter CommunicationsDenver, Co, Us
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Svp Core And Backbone OperationsCharter Communications Oct 2010 - PresentStamford, Connecticut, Us
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Group Vice President Core And Backbone OperationsCharter Communications Aug 2019 - Jan 2021Stamford, Connecticut, Us
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Vice President Core OperationsCharter Communications Sep 2010 - Aug 2019Stamford, Connecticut, Us
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V.P. Network And Video Operations And EngineeringBright House Networks Sep 2010 - May 2016East Syracuse, New York, UsOversee capital budget of $100 million+, directing team of 120 highly-certified technology engineers spanning five corporate verticals, including: (1) Network Operations; Tampa and Orlando teams with 24x7 incident/event management responsibility for all converged transport supporting internet, video, phone, and commercial services, (2) Network Engineering; group tasked with designing and testing new products, managing software, configurations, and capacity for 1 billion network infrastructure, (3) Video Operations; possesses change management and event/incident management responsibilities for 200+ HD broadcast channels, advanced features, video on demand, and switched digital services, (4) Video Engineering; designs and tests new products, providing tiered support, capacity management, and architecture development functions, and (5) Business Operations; supplies technical documentation, key performance indicator reporting, and tactical scripting. -
Director Customer OperationsDeltacom Communictions Aug 2009 - Aug 2010
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Senior Director Global Network ServicesLevel 3 Communications 2007 - Aug 2009Broomfield, Colorado, UsManaged world’s largest IP/media network’s daily operations and supervised 130 high-end IP engineers, technicians, project managers, and network security personnel. Oversaw operations/maintenance of 12,000 routers/switches (8 major brands and 300 configurations on 3 continents) and managed three large 24X7 network operations centers (Denver, Tulsa, Atlanta). Maintained responsibility work stream automation increasing reaction and efficiencyServed as Operations Lead for ongoing IP/WAN lifecycle management with oversight authority for ~$23 million in annual operating expenses for entire IP operations, also acting as member of technical committee overseeing ~$400 million in capital expenses. • Maintained industry leading SLA of 99.999% availability for global IP network.• Reduced overall operating expenses 15% by aggressively renegotiating vendor contracts, instituting significant headcount reductions (through automation), and moving two centers.• Negotiated major contracts with Cisco Systems, Tellabs, Juniper, EMCSmarts, Foundry, Nortel, Alcatel, and Lucent.• Played key role in integrating 8 companies, including networks, systems, and human resources through strategic road mapping and organization building.• Increased productivity 900 transactions/month (while reducing workforce 13%), by fully integrating intelligent codebook surveillance system into ticketing and workforce management systems.• Built from scratch all new processes and documentation to cover new “One” network operations center (NOC), by integrating, consolidating, rebuilding, and/or closing multiple company centers. • Delivered EMCSmarts and Streambase ahead of original timeline and ROI estimates. Requested to speak at EMC Smarts San Francisco convention due to innovative environment. -
Senior Manager Network OpsBroadwing Communications 2000 - 2007UsOwned/operated first managed network support/service management team and serviced highest revenue customers in North America including ATT BOA, Citigroup, GSK, and Bank of New York. Maintained responsibility for all new sales, customer presentations, and weekly operations reviews with company’s top five revenue-generating clients and functioned as lead consultant on all managed services platform discussions and pre/post sales activities.,
John Hendrickson Skills
John Hendrickson Education Details
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United States ArmyCommunications/Mechanized Infantry
Frequently Asked Questions about John Hendrickson
What company does John Hendrickson work for?
John Hendrickson works for Charter Communications
What is John Hendrickson's role at the current company?
John Hendrickson's current role is SVP Network Engineering and Operations.
What is John Hendrickson's email address?
John Hendrickson's email address is jh****@****hoo.com
What is John Hendrickson's direct phone number?
John Hendrickson's direct phone number is (855) 757*****
What schools did John Hendrickson attend?
John Hendrickson attended United States Army.
What skills is John Hendrickson known for?
John Hendrickson has skills like Ethernet, Mpls, Ip, Network Engineering, Troubleshooting, Networking, Dwdm, Bgp, Voip, Lan Wan, Network Design, Internet Protocol.
Who are John Hendrickson's colleagues?
John Hendrickson's colleagues are Donald Crespy, Marquis Kenion, Pmp, Christina Drakeford, Stephanie Brawley, Al Shahriar Sahil Dip, Tim Saunders, Mark Dismuke.
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