John Hendrickson Email & Phone Number

Denver, Co, Us

Stamford, Connecticut, Us

Stamford, Connecticut, Us

Stamford, Connecticut, Us

East Syracuse, New York, Us

Oversee capital budget of $100 million+, directing team of 120 highly-certified technology engineers spanning five corporate verticals, including: (1) Network Operations; Tampa and Orlando teams with 24x7 incident/event management responsibility for all converged transport supporting internet, video, phone, and commercial services, (2) Network Engineering; group tasked with designing and testing new products, managing software, configurations, and capacity for 1 billion network infrastructure, (3) Video Operations; possesses change management and event/incident management responsibilities for 200+ HD broadcast channels, advanced features, video on demand, and switched digital services, (4) Video Engineering; designs and tests new products, providing tiered support, capacity management, and architecture development functions, and (5) Business Operations; supplies technical documentation, key performance indicator reporting, and tactical scripting.

Broomfield, Colorado, Us

Managed world’s largest IP/media network’s daily operations and supervised 130 high-end IP engineers, technicians, project managers, and network security personnel. Oversaw operations/maintenance of 12,000 routers/switches (8 major brands and 300 configurations on 3 continents) and managed three large 24X7 network operations centers (Denver, Tulsa, Atlanta). Maintained responsibility work stream automation increasing reaction and efficiencyServed as Operations Lead for ongoing IP/WAN lifecycle management with oversight authority for ~$23 million in annual operating expenses for entire IP operations, also acting as member of technical committee overseeing ~$400 million in capital expenses. • Maintained industry leading SLA of 99.999% availability for global IP network.• Reduced overall operating expenses 15% by aggressively renegotiating vendor contracts, instituting significant headcount reductions (through automation), and moving two centers.• Negotiated major contracts with Cisco Systems, Tellabs, Juniper, EMCSmarts, Foundry, Nortel, Alcatel, and Lucent.• Played key role in integrating 8 companies, including networks, systems, and human resources through strategic road mapping and organization building.• Increased productivity 900 transactions/month (while reducing workforce 13%), by fully integrating intelligent codebook surveillance system into ticketing and workforce management systems.• Built from scratch all new processes and documentation to cover new “One” network operations center (NOC), by integrating, consolidating, rebuilding, and/or closing multiple company centers. • Delivered EMCSmarts and Streambase ahead of original timeline and ROI estimates. Requested to speak at EMC Smarts San Francisco convention due to innovative environment.

Us

Owned/operated first managed network support/service management team and serviced highest revenue customers in North America including ATT BOA, Citigroup, GSK, and Bank of New York. Maintained responsibility for all new sales, customer presentations, and weekly operations reviews with company’s top five revenue-generating clients and functioned as lead consultant on all managed services platform discussions and pre/post sales activities.,