Program Director-Utah Digital Newspapers 2003–presentResponsible for overall program results, including fund raising and statewide collaborative for digital newspapers. Program now hosts 1.6 million pages of historic content. • Manage all operational issues.Maintain our national leadership position.• Fund raising: $4 million from federal, state, and local agencies.• Build/maintain strong relationships with all related parties: academic/public libraries,… Show more Program Director-Utah Digital Newspapers 2003–presentResponsible for overall program results, including fund raising and statewide collaborative for digital newspapers. Program now hosts 1.6 million pages of historic content. • Manage all operational issues.Maintain our national leadership position.• Fund raising: $4 million from federal, state, and local agencies.• Build/maintain strong relationships with all related parties: academic/public libraries, cultural heritage institutions, newspaper publishers, suppliers, state/federal granting agencies. • Disseminate knowledge via conference presentations, training sessions, & published writings.Head - Digital Ventures 2011-presentOversee digital initiatives. Develop publishing services for campus clients. Develop opportunities to partner with outside entities and generate revenues. Build permanent repository for digital assets.• Provide oversight and direction for implementing a large-scale permanent digital archive. o Custom-developed ingestion tool and well coordinated, multiple department testing plan. • Develop IT infrastructure: “Books on Demand” program which combines automatic book scanning with print-on-demand; and electronic journal publishing platform.• Organize/Pilot digital publishing projects with faculty and students. o Web publishing, print-on-demand, partnering with academic presses. o Launched open access article publications journal.Head - Digital Technologies 2005–2006 and 2008-2011Led the Library’s development of its digital library. Managed all digital operations including the scanning center, digital publishing, and digital preservation. • Rapidly expanded digitization services provided to clients, both on- and off-campus. Three-year revenues totaled $1.3 million. o Built large, ongoing digitization program with Utah Dept. of Heritage and Arts. Show less

Led large-scale initiative to automate material handling/fulfillment at U.S. distribution center.• Developed business case and gained approval for funding. Identified significant process improvements, new technology platform, global applicability, and potential revenue streams.• Project budget of $3 million, ROI of 33%, and IRR of 20%.• Organized large, complex project team consisting of several internal AmEx groups in Salt Lake and New Jersey, multiple suppliers in U.S. and Europe,… Show more Led large-scale initiative to automate material handling/fulfillment at U.S. distribution center.• Developed business case and gained approval for funding. Identified significant process improvements, new technology platform, global applicability, and potential revenue streams.• Project budget of $3 million, ROI of 33%, and IRR of 20%.• Organized large, complex project team consisting of several internal AmEx groups in Salt Lake and New Jersey, multiple suppliers in U.S. and Europe, project staff, and consultants.• Properly aligned IT (software) and equipment (hardware) issues through managing complex requirements, software and hardware development, and rigorous integrated testing. Show less

Produced & distributed all TC products worldwide to insure highest level of customer service. Managed global supply chain of six printing suppliers, 30+ distribution centers, and secure couriers. Directed staff of 100+, with seven direct reports across the globe. Developed/met operational and printing budgets of $30 million.• Designed and executed strategic plan to re-engineer worldwide TC printing, distribution, and fulfillment processes.• Instituted regional fulfillment centers by… Show more Produced & distributed all TC products worldwide to insure highest level of customer service. Managed global supply chain of six printing suppliers, 30+ distribution centers, and secure couriers. Directed staff of 100+, with seven direct reports across the globe. Developed/met operational and printing budgets of $30 million.• Designed and executed strategic plan to re-engineer worldwide TC printing, distribution, and fulfillment processes.• Instituted regional fulfillment centers by consolidating nine distribution centers into Singapore, and six into the U.K. Negotiated regional courier contracts with FedEx. Generated $2 million savings in operating expenses and inventory costs.• Implemented printing improvements of base stock and finishing, geographic printing.• Reduced printing expenses 20% ($4 million) by signing global contracts w/ strategic suppliers.• Reduced counterfeits 40% ($3 million) by re-designing TC product’s security features, setting a new industry standard. Show less