John Herrmann Email & Phone Number

Worcester, Massachusetts, United States

United States

Webster, Massachusetts, United States

Webster, Massachusetts, United States

Webster, Massachusetts

Provide support and services for business areas by means of research, analysis, testing, project requirement definition, documentation, training and production monitoring for system and application efforts across all platforms. Work with end users and may collaborate with technical personnel. Participate fully in the project development process, contributing to the development, enhancement and maintenance of company and vendor systems on various platforms. Contribute to the decision making process of assignments through the unit management as well as on project teams.

Lead, facilitate, and deliver training through a variety of media such as classroom sessions, Web-based instruction using a tool such as WebEx, coaching sessions, and on-the-job training. Assist with instructional design and training development.Conduct needs analysis to identify skill gaps and training needs.Perform project management duties for training projects as needed.Coach employees with "how to" problems concerning specific tasks related to their positions.Coach and mentor more junior employees.Develop strong relationships with business partners to gain knowledge of work situations requiring training.Formulate outlines and determine instructional methods, such as individual training, group instruction, lectures, demonstrations, conferences, meetings, job aids, performance support tools, Webinars, and workshops.Select and/or develop instructional aids such as training handbooks, demonstration models, multimedia visual aids, and computer tutorials.Evaluate training activities and program effectiveness.Serve as program manager for assigned curriculum, ensuring content stays up to date.

In this position, individuals handle a pending of Automobile Casualty losses to primarily include No-Fault, Medical Payment, moderate and high severity Bodily Injury and Un/Under Insured Motorist claims. This position requires proficiency in interpreting Personal and Commercial Auto policies and may require multi-jurisdictional claims handling. The individual will be responsible for all components of the adjustment process to include screening new losses to determine coverage exposures, thoroughly investigating liability, evaluate claim values, negotiate final disposition of claims with appropriate parties, and issue timely and accurate payments if appropriate. The individual will also be exposed to and responsible for litigation and/or arbitration management of claims. Frequent oral and written communication with medical providers, customers and attorneys are required and these contacts must be timely and professional. Strong telephone customer service skills and the ability to empathize with claimants and customers are needed. Individuals should possess a high level of initiative and demonstrate the ability to work both independently and in a team environment with high daily workloads in a fast paced environment. Strong business and decision making skills as well as the ability to maintain a high degree of confidentiality are required. May represent organization on specific projects. Communication is primarily task-related and involves creating and delivering varied types of messages and information and may involve persuasion and negotiation. A moderate to high degree of independence is expected. May participate in the training of other claims personnel. Refers to and interprets policies and practices for guidance and accurate application.

Mba, Business Administration And Management, General

Bachelor Of Arts, Communications