John Intermaggio Email & Phone Number

Remote

Elmsford, Ny

• Field support calls and tickets for reseller of scanning and storage software • Assist management in collaborating with clients to build database storage solutions customized to fit the environment• Build Visio diagrams to present workflows to clients that will later be implemented through active workflow programs like FileBound and PaperVision• Research and make recommendations for all required technical purchases • Troubleshoot and resolve hardware issues with all employees desktop and laptop computers including several different high volume image scanner• Install and support internal software for day to day operations• Implemented and maintain virtual environment for sales department to demo software• Run monthly audits of workstation to confirm all are up to date with the latest Microsoft patches• Audit security measures required for SOC II compliance • Track client billing of yearly maintenance contracts for resold software

• Enabled/Disabled ports, configure user/printer VLANs, configure port duplex speed on switches and trace MAC addresses• Preferred support analyst for Partner Tax and Tax Application Software design group• Supported the implementation and maintained a working knowledge of new internal software• Tested and assisted with issues related to patches and upgrades to firm developed software as well as Microsoft OS updates• Resolved support related tickets via Remedy, communicating with customers from analysis through resolution• Built, and troubleshot Vista firm images for overseas employees through Blade PC environment• Provided network and functional support for wireless devices including Blackberry, iPhone, iPad, and Sprint Aircards• Backup support for telephony issues with Avaya and Lucent consoles• Facilitated purchase requests and delivery of technology related equipment for employees• Volunteered for project work as needed including multiple technology equipment moves for customers changing cubicles• Strengthen coordination between local office and national Novell retirement project – pressed for and assumed role of team liaison• Participated in an after-hours 24x7 on-call rotation

Provided phone support for approximately 30,000 customers• Troubleshot and diagnosed LAN/WAN connectivity on a variety of client and home networks• Assisted customers with the installation and functionality of internal applications• Provided technical and functional support of all Microsoft Office products

Network Technician Certificate, System, Networking, And Lan/Wan Management/Manager

Associates Degree, Culinary Arts/Chef Training

Communication, General

Earned 12 credits