Deli Department ManagerManaged operations at the department and total store level to ensure industry leading customer service and sales by hiring and training multiple staffs at a variety of locations to take ownership of the company and gain success.►Managed and Controlled Inventory and Regionally recognized on quarterly Inventory Accuracy Reports►Hired and Trained multiple teams to successfully run Deli Departments while helping promote driven associates into management roles►Minimized Expenses and Waste though accurate ordering and organization►Provided Premier Customer service through prompt attention to detail and building relationships

Partner with fifty percent ownership assisting with development of sales and financial strategies for company. Supervised sales and business development of personnel. Implemented new business processes, marketing and customer retention to generate business growth. ►Updated sales and finance strategy to increase sales from previous years.►Directed management of social media by implementing optimum customer service.►Developed Money Mailer coupons increasing walk-in sales and creating family friendly atmosphere.►Promoted from General Manager to Managing Partner in 2018.General ManagerAssisted management team with restructuring deli organization in order to better streamline processes. Conducted risk management for internal issues. Managed current vendors improving maintenance operations. ►Implemented new work culture for employee accountability, professional development and meal quality. ►Successfully increased record sales for Gainesville, Florida location including largest catering order. ►Received 2016 Star Trip Recipient award.►Promoted from Assistant Manager to General Manager in 2014.Assistant ManagerManaged daily operations to include payroll, inventory and expenses. Conducted human resource management for new store opening. Increased walk-in sales volume generating new business growth for company. ►Maintained good sales and profit numbers.►Designated to hire and train over 80 employees for new story location resulting in record breaking sales.

Successfully managed business and financial operations including payroll and business expenses. Provided customer service for catering events and large group events. Directed supervision of multiple high-volume restaurants. Assisted with scheduling coverage of employees for several locations. ►Achieved target numbers for sales.►Increased customer satisfactions.►Received Every Customer Leaves Happy award.

Managed the sales process from identifying prospects through closing the sales for a leading national data reporting company focusing on the construction industry. ►Consistently initiated at least 450 cold and follow-up calls weekly.►Demonstrated a determination to succeed by utilizing a strong work ethic that included the importance of recognizing the need to accommodate the customers’ time schedules. Made contacts at any time to include weekend, early morning, and late evening as determined to be most productive.►Prepared and performed online presentations with prospects to demonstrate Reed’s competitive advantages. ►Expanded market share in the declining Ohio Valley region during difficult economic times through diligence and persistence.►Built relationships with the entire spectrum of customers involved in commercial construction. ►Tailored calls to manufacturers, whole sellers, general contractors, and sub-contractors recognizing their unique needs.

Served as the main liaison between customers, inside sales coordinators, shipping, and service department.►Met with building supervisors on job sites daily to discuss material delivery and to identify additional product needs.►Selected warehouse items best suited to customer demands.►Suggested, explained, and ordered special products as necessary.►Prepared, coordinated and communicated price quotations, invoices, delivery dates, and product exchanges/substitutions for customers.►Resolved customer complaints and problems.►Personally, handled high priority orders and service requests to ensure customer satisfaction.►Self-managed time and work activities based on job requirements of builders.►Called on non-customers to showcase competitive advantages and increase sales

►Determined and settled receiving/shipping variances with vendors.►Reconciled shipping discrepancies with customers and stores.►Filed and handled all company freight claims.►Resolved inventory discrepancies daily.

►Retrieved employee tracking referral codes for marketing research and helped in creation of direct marketing flyers and props.

Part of a team that developed and implemented a marketing strategy to showcase the new Pontiac Vibe and Grand Prix.►Created flyers (requiring General Motors’s approval) that outlined the key selling points of each automobile.►Developed a strategy to increase local dealership traffic.►Composed and performed live radio jingle to enhance event awareness