Technical Support
Current• Provide remote technical support to end users and certified partners in the Americas region. • Investigate and resolve issues with Traka hardware, running embedded Windows applications, web-based client software. • Provide remote systems training as needed. • Diligently recreate and troubleshoot issues experienced in the field or during support cases using lab equipment including hardware, software. • Troubleshoot and diagnose issues through detailed analysis of system generated log-files. • Read and interpret blueprints, diagrams, submittals, specifications, software/systems programs, schematics, and operational/product manuals. • Perform remote software, database, and device upgrades in-line with agreed scope of work. • Working closely with the Technical Support Manager to evolve technical support and service processes that improve customer experience and drive efficiency. • Contribute product and feature development suggestions. • Complete all service forms, reports and documentation and maintain CRM accordance with service management policy. • Ensure that systems are serviced in accordance with Traka guidelines, requirements and both US and state laws. • Perform other duties as assigned by the Manager from time to time.
