John Jenkinson Email & Phone Number

• Ensured company security standards and policies are enforced• Processed group trouble tickets/work orders per the service-level agreement• Add, change, and delete IDs, email accounts, and group policy using Active Directory• Add, change, and delete IDs on various company created websites• Resolve IT support requests• Documented and trained staff on new policies and procedures• Maintained work queues and ensured SLAs were followed• ITILV2 Certified

Dallas/Fort Worth Area

• Responsible for provisioning/maintaining user access for all levels of client security within all inpatient and outpatient facilities supported by Tenet Healthcare• Add, change, and delete IDs on Cerner Millennium application• Add, change, and delete IDs on Athena Healthcare application• Add, change, and delete IDs on all Tenet Health care ambulatory applications• Ensured company security standards and policies were enforced• Process group trouble tickets/work orders per the service-level agreement• Reset passwords as necessary

• Served as the company’s Change Management Coordinator• Managed the company’s change control process, including the verification that Requests for Change (RFCs) meet the defined requirements and standards• Created automated workflows to streamline RFCs• Facilitated Change Advisory Board (CAB) meetings• Updated IT management as needed regarding queue status and change metrics• Communicated change control processes and requirements via documentation maintenance, one-on-one coaching, and training sessions• Created the access management team policies and procedures• Ensured company security standards and policies are enforced• Processed group trouble tickets/work orders per the service-level agreement• Add, change, and delete IDs, email accounts, and group policy using Active Directory• Add, change, and delete IDs on various company created websites• Add, change, and delete IDs in ChangeGear • Add and delete RSA Security Tokens• Resolve IT support requests• Documented and trained staff on new policies and procedures• Maintained work queues and ensured SLAs were followed• ITILV2 Certified

• Ensured company security standards and policies were enforced• Worked with internal/external auditors to provide evidence that procedures were followed to comply with SOX and SAS70 audits• Processed group trouble tickets/work orders within the service level agreement• Added, renewed, and deleted PKI digital certificates using Entrust Security Manager• Created new OUs in Entrust PKI digital certificate for new customers• Added, changed, and deleted IDs, email accounts, and group policy using Quest for Active Directory• Added, changed, and deleted IDs using ACF2 on the mainframe• Added, changed, and deleted IDs using Operations Navigator and Softmenu on the AS/400• Added and inactivated LDAP UNIX accounts using the Putty terminal emulator• Reset passwords as necessary• Added and inactivated accounts and responsibilities Oracle 11i accounts• Service Online administrator• Served as the primary trainer for the team• Trained teammates and served as subject matter expert on the following platforms: AD Provisioning, Acf2 Mainframe Provisioning, Unix Provisioning, Right Fax provisioning• Entrust PKI Digital Certificate creations, Service Now account creation and role permissions• ITILV2 Certified