John Jordan Email & Phone Number

Syracuse, New York Area

Supervised a program staff of two managers, two assistant managers, one administrative assistant and 17 to 21 entry level employeesDeveloped collaborative departmental and agency policies ensuring quality practices were executed and monitored Reviewed documentation for compliance with applicable standards and expectationsTracked progress or concerns of customers Oversaw employee development Headed the personnel committee charged with hiring new managers, assistant managers and entry level employees Orchestrated employee satisfaction initiatives, aligned them to program objectives and agency philosophiesDeveloped various forms of production trackingAchieved yearly budget projects, maximizing revenue when possible

Syracuse, New York Area

Provided direct supervision to six entry level employeesWorked with customers, noting their expectations of the program Scheduled services centered around the customers’ expectations Completed and reviewed required documentation

Syracuse, New York Area

Coordinated and staffed various community based activities for customersCompleted required documentationTaught a life and social skills curriculum to a group of individuals in the program

Master Of Arts - Ma, Business Administration And Management, General

Bachelor'S Degree, Liberal Arts And Sciences/Liberal Studies

Activities and Societies: Varsity Basketball, Varsity Volleyball, Varsity Cross-Country, Club Lacrosse, Adventure Club, Student Athletic.