John Joyce Email & Phone Number

Belfast, United Kingdom

I’m a Software Build and Systems Engineer responsible for the building, deployment and maintenance of SkillSoft products to our development and QA environments.• I release quality software builds in a timely fashion to the entire development group . • I provided a high level of configuration management for all environments, VMware vSphere, SQL, Java, Ant, Tomcat and IIS. • Continuous improvement of the build and installation pipeline using Jenkins, PowerShell and SoapUI. • Software Configuration Management (SCM) for Development, Github, Accurev and Subversion, including support for upgrades. • Release checks on builds before they are released to hosting. • Technical knowledge of SQL, Powershell, SOAP and Jenkins. • Set overall standards for all projects and trained and mentored team members on the build and install process.• Support all test teams and kept clean and efficient lines of communication open to ensure timely turnover of all issues. • Software product support for development and QA Leads. • Regular conference call and onsite meetings in US office and offshore• I have In-depth knowledge of web based E-Learning educational software.• Setup and Maintenance of the Build and install documentation in Confluence. • Management of VMware. • Management of Jira projects and Dashboards• Management of DNS server. • Management of F5

Epdc4, Sandyford Industrial Estate, Dublin 18

During this period I worked in teams varying in size from 4 to 17 engineers on a number of projects including: • Windows 98 Second Edition• Windows Millennium• Windows 2000 Service Pack 2• Internet Explorer 5.5 IEAK• Internet Explorer 5.5 Service Pack 2• Auto Update• Sustained Engineering• Windows Server 2003My accomplishments in this role include: • Developing Test Plans and Test Kits for the various projects.• Tested various products, logged bugs in Raid (our own Bug Database), kept clean and efficient lines of communication open with other teams to ensure timely turnover of all bugs.• Vendor Management – Co-ordinated and scheduled the testing of various projects by a vendor company. This involved monitoring their work, answering any queries and running frequent quality assurance checks on their work. • Achieving expertise on different areas of the product in order to support the external test teams• Running release checks on builds before they are released to market.• Suggesting process improvements to the team as a whole, documenting these and implementing them.• Administering our Test Case Management tool (Tactics). This is a web based test case management tool with a SQL back end. I was responsible for administering this for the Windows Server 2003 Project.• Working closely with localisation, engineering, and project management teams – not only in Ireland but also in the United States to ensure we release quality products in a timely fashion.• Management of the Release of some more recent projects. This involved drawing up schedules, co-ordinating a team to perform the work, meeting regularly to discuss progress and ensuring that we met our release schedule as much as was possible.• Developing and maintaining the teams’ website, which incorporated the use of HTML and both SQL and ASP in the process.• Created an In-country test process working with Sub PM’s from around the world.

Dublin

In this position, I was contracted to Microsoft to work as a STE on the Office Shared features Group. I was responsible for the testing of SR1 for Office where as a Language Lead I worked closely with a Vendor company called Moravia. I developed and carried out manual and automated tests on the product throughout its localisation lifecycle.

Dublin

The localisation/testing of Windows 98 Second Edition in 18 Languages. The team was responsible for the OPK SKU, this is the operating system preloaded onto newly purchased PC’s. My responsibilities included:• The joint management of a small team of testers. • Liasing with TTL’s through meetings and project reports.• Writing up test passes to incorporate all aspects of Windows 98.• Bug reporting, reproducing and management, using RAID.• Trouble shooting Network/Software bugs/problems.• Training new members of the team in test procedures and methods.

City & Guilds Diploma In Data Processing And Information Technology.

Management Of Dairy Farm

Certificate In Agriculture

Leaving Cert