John K. Email & Phone Number

Nairobi County, Kenya

I have grown the Credit Portfolio by 28% within 6 months through strategic growth and retention initiatives.I have Increased the Credit Revenue by 19% within 6 months through strategic growth and retention initiatives.I have spearheaded the delivery of two key Overdraft product enhancements, driving up activation by 83%, utilization by 28%, and revenue by.

Nairobi County, Kenya

I led the cross-functional team that designed, developed and implemented a credit repair campaign dubbed ‘Jenga Jina’ as part of a government-driven credit repair initiative. The campaign aimed at rehabilitating our mobile savings and loan customers negatively listed on the credit reference bureaus (CRBs) by enabling them to view and repay all their.

Nairobi, Kenya

I developed and executed robust acquisition and activation strategies that grew the activation rate of our mobile lending and savings proposition to 30%.

Nairobi

I led a team of relationship managers to achieve a 46% customer activation rate through the development and execution of effective digital customer acquisition and activation strategies.I successfully led the team in turning around the debt collection for our digital loans through the implementation of multipronged debt collection initiatives achieving 56%.

Nairobi, Kenya

I oversaw the customer experience management for our mobile savings and loans products across three african markets; Mokash Uganda, Mokash Rwanda and Mokash Ivory Coast, leveraging my skills in digital financial services to ensure delivery of seamless user experiences to drive up customer satisfaction.I played an integral role in optimizing our customer.

Nairobi, Kenya

I ensured the delivery of exceptional customer experience by our customer support teams through monitoring, evaluating and enhancing the quality of customer engagements and query handling across all social media platforms to align with our customer promise.I played a key role in the development and implementation of the digital KYC (Know Your Customer).

Nairobi, Kenya

Designed and implemented a comprehensive customer acquisition strategy focused on loan offerings. I utilized my knowledge of customer preferences to craft compelling loan products and value propositions achieving an impressive 6.3% conversion rate.

Nairobi, Kenya

Commercial Bank of Africa (CBA) was the largest privately-owned bank in East Africa before its merger with the National Industrial Credit Bank (NIC) to form NCBA Group Plc.I successfully managed the sales and marketing efforts for the bank's digital banking product, CBALoop, leveraging my expertise in sales and marketing to drive customer engagement and.

Nairobi, Kenya.

I oversaw the day to day operations of the CBA Loop Branch leveraging my strong leadership and organizational skills to ensure the store's efficient functioning and excellent customer service.I managed a team of agents responsible for serving customers and promoting the bank's digital banking product.I organised a successful marketing activation campaign.

Nairobi, Kenya

Legal Resources Foundation Trust (LRF) is a national civil society organisation founded in 1993.I spearheaded the firm’s digital migration by designing a database for all consultants engaged by the firm and slashing stationery costs by 10%.

Bachelor Of Purchasing And Supplies Management, Logistics, Materials, And Supply Chain Management

Kcse

Activities and Societies: Basketball, Tennis, Football, Swimming.