E-commerce Operations and strategic Business Development professional with 13.5+ years of experience, having worked with the leading multinational and local retail stores in the e-commerce space, B2C- FMCG sector; growing profit margin, sales revenue, increasing market shares while offering exception service delivery and world class customer experience on the online platforms.Agile leader with a keen interest in creating a performing culture for a team of 100+ across the country of inclusive, diverse and multicultural backgrounds.Designed strategies, business plans and implement novel procedures, business processes concerning procurement, supply chain management and e-Commerce irrespective of the demographics.Career milestones;-Championed in launching three platform- Carrefour, JUMIA, Glovo eight stores.-Implement new sales and marketing initiatives that increase eCommerce sales growth by 108%, order growth by 84% , basket growth by 14% -Reduced Cost Per Order (CPO) by 30% between Jan and May 2022 by providing expertise on current eCommerce industry best practices and principles. -Execute on the strategic plan and identified ideal assortments across platforms that grew sales by 139%, order growth 124% and basket growth by 7% in 2021Proven knowledge of conflict resolution, customer satisfaction, and service measures. Aiming to leverage my skills to successfully fill the Ecommerce Operations Manager role.Skills: Sales, Business Development, E-Commerce, Research & Analytics, Team Management, Project Management, Contract Negotiation, Digital Marketing, Strategy DevelopmentCTA: johnkaranja.ke@gmail.com | +254 71 077 7692