John Karanja Email & Phone Number

Nairobi, Kenya

-Tripled the profitable market share of E-commerce platform while maintaining the cost targets and creating the image of a very reliable E-commerce platform.-Direct and train a team of 124 staff that increase work efficiency towards the organizational goals.-Championed in launching three platform- Carrefour, JUMIA, Glovo eight stores.-Develop and execute eCommerce strategy and tactical business plans in the country that reduced the incomplete orders/OOS Orders to less than 5%-Deliver excellent customer experience and drive innovation within E-Commerce platforms that grew customer retention rate of up to 50%.-Accelerated Customers Net Promoter Score (NPS) from -37 to 56 between January and May 2022 by maintaining high customer satisfaction levels.

Nairobi, Kenya

-Execute on the strategic plan and identified ideal assortments across platforms that grew sales by 139%, order growth 124% and basket growth by 7% in 2021-Reviewed the E-Commerce catalog, tracking catalog and pricing fluctuations and identify new offering items to be curated that lifted sales growth by 624%,order growth 287% and basket growth 87% in 2020-Conducted market and competitive analysis, staying apprised of trends in retail and e-commerce.-Identified opportunities for growth in new segments of business.-Monitored sales margin to ensure company is maximizing profitability; offer data insight and opportunities based on these findings.-Build new merchandising reports to uncover new opportunities, drive impact, and report on progress.-Collaborated with cross-functional teams to deliver on plans and constantly evolve our offering – including Sales, Customer Success, Product, Marketing, Creative, Operations, and Customer Service.

Nairobi, Kenya

-Managed the performance of the whole department (Sales margin, stock level, shrinkage, costs and fees).-Develop the price image and freshness image.-Implemented of the security & hygiene procedures (assets and employees) in the Department.-Established a competitive assortment offer, to secure Majid Al Futtaim Retail a leading position in the country.-Initiated and motivate comparative studies between Sections that can contribute to the efficiency of the commercial concepts.-Initiated the set up and launch of 3 Carrefour Stores including; The Hub Mall, TRM store, and Junction Mall as and supported the Set up Sarit Store.

Nairobi, Kenya

-Negotiated for better terms and offers with suppliers JBP.-Drafted report and Presented to management.-Conducted Market Research and Sales analysis and utilized he data to make informed decision. -Supervised distribution of newly listed items at branches. -Directed Product Sales and Approval of promotion activities.-Initiated New Supplier Appraisal and Product Listing.-Facilitated clearance of slow moving, soiled and obsolete products in the stores.

Nairobi, Kenya

-Organized for requisitions for goods that are out of stock.-Spearheaded stocking of received goods.-Reversed logistics/Returns.-Liaised for suppliers to collect returns.-Facilitated preparation of Goods received note and Goods Return note.-Organized for disposal of products with swell allowance.-Ensured stock rotation.