John Kelleher Email & Phone Number

Cork, Ie

Cork

• Provide level 2 and level 3 technical support for networked devices including Client PCs, Physical and Virtual Servers, Network Management Devices (Smart Switches, Access Points, Modems etc.), Firewalls (Fortigates) and more.• Attending internal and external meetings in order to decide and plan the direction that the IT department will go in relation to future business needs.• Managing/Training department of IT Professionals & 250+ Staff Members on various company… Show more • Provide level 2 and level 3 technical support for networked devices including Client PCs, Physical and Virtual Servers, Network Management Devices (Smart Switches, Access Points, Modems etc.), Firewalls (Fortigates) and more.• Attending internal and external meetings in order to decide and plan the direction that the IT department will go in relation to future business needs.• Managing/Training department of IT Professionals & 250+ Staff Members on various company systems.• Designing & roll out of network infrastructure for new offices that the company acquires. Show less

Ballincollig, Co.Cork

A System Operations Engineer providing support to customers, using VMware products in isolating, diagnosing, reproducing and solving technical issues. Essential Functions:• Provided customer support in diagnosing and addressing technical issues in a timely manner via telephone, email, and 'WebEx' remote access.• Reproduced issues in-house and responding back in a timely manner.• Regularly followed up with customers with recommendations, updates and action… Show more A System Operations Engineer providing support to customers, using VMware products in isolating, diagnosing, reproducing and solving technical issues. Essential Functions:• Provided customer support in diagnosing and addressing technical issues in a timely manner via telephone, email, and 'WebEx' remote access.• Reproduced issues in-house and responding back in a timely manner.• Regularly followed up with customers with recommendations, updates and action plans.• Provided System Log Analysis to determine Root Cause Analysis of issue where necessary.• Escalated issues in a timely manner according to Standard Operating Procedures.• Accessed internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.• Actively supported my team to share best practices and learn about new technologies.• Attended technical training.• Collaborated with other engineers on cases which will help cultivate that expertise.• Provided 2 hours of live telephone assistance daily to customers in production down scenarios. Show less

Ballincollig, Co. Cork

An intensive, 8 week classroom-based training offering partipants' the opportunity to gain industry recognised certification in the following subjects: • vSphere5.5 Install, Configure, and Manage • CompTIA Network + • Linux Fundamentals & Administration • Windows Server 2012 R2- Install & Configure • EMC-Information Storage and Management v2 • vSphere5.5 Troubleshooting

Cork/Limerick

• All First and Second Fix applications• Shuttering • Drywall• Liased with clients during projects• Trained and supervised new hires• Ensure deadlines were met• Ensure highest possible quality of workmanship

Cloud Computing Fetac 6, Computer Systems Networking And Telecommunications, Networks & Software Systems Cnsxx – Awarded

Cloud Computing Fetac 5, Information Technology Citxx- Awarded