Founded in 1975, Jenkins Restorations is a leader in residential and commercial building restoration after flood, fire or severe weather damage. • End-to-end/P&L responsibility for regional branch, including leading a team of expert project managers & technicians on time-sensitive projects.• Responsible for portfolio of upwards of 75 concurrent mitigation and restoration projects.• Develop and implement comprehensive business improvement plans.• Lead new business/lead generation efforts and managed stakeholder relationships.

Founded in 1865, the Massachusetts State Police provide full-service policing to the Commonwealth of Massachusetts, with 2000+ active officers and an annual budget of ~$400 M. • Directed the State’s Connected Cruiser Project – partnered with Verizon, AT&T, Whelen, and other private sector vendors to deliver critical new technology including 4G LTE and 5G secure network capability.• Analyzed vehicle telematics and uses fleet management tools to make actionable plans to right-size a fleet of more than 3,600 emergency vehicles.• Coordinated emergency management response planning efforts for Federal, State, local, tribal, territories, non-governmental organizations, and the private sector, including for large-scale events such as the Boston Marathon. Directed response to disasters, including floods, fires, and mass casualty incidents.• Planned and supervised a multiyear and multimillion-dollar cruiser camera retrofit and upfit project – equipped over 2K emergency vehicles with crucial new Watchguard technology.• Selected and served as Field Training Officer (FTO) – training new recruits in all aspects of police force work.• Completed Mass State Police Recruit Training - sworn officer.

The USMC is a rapid-response force capable of deploying quickly to crises around the world. Entered via Officer Candidates School in ’10, • Active-duty service for 4 years, followed by 6 years in Selected Marine Corps Reserve. Additional active-duty service in Afghanistan. Military Occupation Specialty (MOS) was Infantry Officer with secondary MOS of Foreign Security Force Advisor. • Directed all phases of training development to support the deployment of over 2,500 foreign soldiers to combat operations, resulting in successful transition of security responsibility from US to foreign control.• Command responsible as Executive Officer and then Commanding Officer for 500+ military personnel, protecting over 1.1K people under adverse conditions in Afghanistan – 100% safety record. • Responsible for supervising effective infantry and security training for the Afghan National Army.• Led specialized cross-cultural trainings with Georgian military personnel at U.S./N.A.T.O. bases in Germany.• Created a contract proposal for a 102-person Triple Canopy security team, saving the US Government over $3MM. Audited and confirmed compliance to US and AFG federal regulations for armed contractors.• Served multiple tours on Security Operations Missions, including deployments to Jordan, Georgia, Afghanistan, Morocco, and Senegal.• Completed service at the rank of Major (O-4).

• Led a team of 20+ technicians in a field operations environment. Planned and executed daily operational plans, prioritized and divided work amongst team to deliver exceptional service in a high-pressure environment.• Crafted a personalized coaching and mentoring program. Conducted on-site observations with technicians spread throughout a wide operational area; set individual objectives based on performance.• Established customer-focused solutions. Leveraged cross-functional sales and service experience to drive efficiencies in solving customer issues on site while generating sales opportunities.

• Led a team of 20+ sales and service reps with an annual sales target of over $45MM.• Implemented customer relationship management tools to improve customer interactions and deliver best-in-class customer service. Achieved highest first call resolution rate.• Tracked and reported Key Performance Indicators, such as first call resolution, customer retention, new vs existing customer sales, call lengths, and overall sales.