John Kellogg Email & Phone Number

New York City Metropolitan Area

Greater New York City Area

In my current role, I prepare and present analytical reports to analyze and evaluate business strategy / process while empowering employees to make data-driven decisions based on evidence and analytics. I ensure effective cleaning, organizing, and data mining of large unstructured text datasets (500,000+ text fields) while creating custom reporting and dashboards for executive leadership. I evaluate employee performance by developing and maintaining multiple performance reports in Power BI and Excel from internal and external monitoring tools. I categorize inbound client incidents using custom R scripts into Power Automate by establishing and monitoring automated processes. I Efficiently manage ITIL Problems. I prevent untoward critical incidents by recording and documenting processes and procedures in coordination with multiple stakeholders. I examine the recruiting trends in a global enterprise across 30+ software platforms by investigating incident tickets.• Efficiently automated around 50% of incoming incidents for redirecting to appropriate teams.• Consistently saved IT leadership over 3000 man-hours of work on reoccurring issues in recent 3 years.• Expeditiously categorizing 700-1000 emails a day by establishing an automated process to categorize inbound client incidents via email using custom R scripts into Power Automate.• Boosted 5% of data center uptime yearly (99.98%) by formulating large excel reports to track custom business-critical values.• Developed 6 custom Power BI executive dashboards using automated ingested data from Uptrends and Snowflake.• Controlled defined trends and ascertain root cause in collaboration with subject matter experts in each department.

Greater New York City Area

During this tenure, I directed and enhanced communication between the End Users to Internal Operations and IT departments with a keen focus on ensuring smooth flow of operations. I have boosted operational efficiency of the Support staff by devising splendid training plans. I oversaw all requests, incidents, and problems. I acted as a hierarchical point of escalation and coordinated response to critical issues raised. I delivered product training plans and documentation for the business. I have designed and implemented career plans for Product Support staff. I provided comprehensive ad-hoc and monthly reports on Product Support tickets and bugs raised to the in-house development teams. I administered incoming ticket volumes while identifying trends and devising strategies to reduce overall ticket volumes.• Achieved an average of 6,000 unique tickets per month by training and monitoring multi-national Global Incident teams 24/7 across multiple business models.

New York, Ny

As a Senior Application Support Analyst, I provided exceptional level II support and acted as a subject matter expert for internal and external clients on 29 different pieces of software, including Proprietary and Open market software. Generated and applied custom SQL and Oracle queries for custom client-driven reports. I streamlined software functions and troubleshooting methods by providing constructive guidance and training to new Analysts.• Achieved and retained an average of 500 high-level technical tickets per month requiring extensive troubleshooting.• Served as an escalation point for 200 client-facing conversations by delivering timely, sensitive, and extensive, troubleshooting.

• Maintained the New York City division IT infrastructure budget• Responsible for the ordering and receiving of all computer hardware and accessories, and processing the goods receipts using SAP. • Trained staff on SAP, including a workshop and the creation of four training guides and videos • Maintain and administer computer workstations, handheld devices and networks running a Microsoft operating environment, iOS and Blackberry OS.• Monitor and analyze workstations, servers, and networks to ensure peak performance.• Plan, coordinate, and implement network security measures to protect data, software, and hardware.

Astoria, Ny

• Trained staff on a variety of software, including Microsoft Office, QuickBooks, Drupal, and Photoshop• Created and maintain Central Astoria LDC website.• Liaison between Steinway Astoria Partnership and web developers for www.steinwaystreet.org• Created both financial and informational templates for data entry

Austin, Tx

• Responsible for the construction and installation of customized Motorola hardware systems• Programmed Motorola proprietary hardware and software for first responder systems• Assisted in the testing, troubleshooting, repair, and maintenance of same equipment

Bentonville, Ar

• Assigned to the $5,000,000+ yearly Wal-Mart account team• Diagnosed, adjusted, repaired or replaced, and re-programmed malfunctioning components and modular level assemblies exclusive to the Wal-Mart contract• Working knowledge of 10 hardware systems• Ensured the continued optimal performance of electronics through preventative maintenance

Jacksonville, North Carolina Area

• Assigned to the CH-53E helicopter • Diagnosed, adjusted, repaired or replaced, and re-programmed malfunctioning electronics and electrical systems• Working knowledge of power generation, communication, navigation, and mechanical systems• Diagnosed, repaired or replaced, and created wire cabling systems• Maintained training records of all staff assigned to my department

Master Of Science - Ms, Data Science, 4.00

The program’s learning objectives and demanding, hands-on courses are designed around employer needs. Throughout their time.

Bachelor Of Arts (B.A.)

Activities and Societies: Vice President - Queens College Veterans Club