John Kellogg Email & Phone Number

New York City Metropolitan Area

Greater New York City Area

• In my current role, I prepare and present analytical reports to analyze and evaluate business strategy / process while empowering employees to make data-driven decisions based on evidence and analytics. I ensure.
• Efficiently automated around 50% of incoming incidents for redirecting to appropriate teams.
• Consistently saved IT leadership over 3000 man-hours of work on reoccurring issues in recent 3 years.
• Expeditiously categorizing 700-1000 emails a day by establishing an automated process to categorize inbound client incidents via email using custom R scripts into Power Automate.
• Boosted 5% of data center uptime yearly (99.98%) by formulating large excel reports to track custom business-critical values.
• Developed 6 custom Power BI executive dashboards using automated ingested data from Uptrends and Snowflake.

Greater New York City Area

• During this tenure, I directed and enhanced communication between the End Users to Internal Operations and IT departments with a keen focus on ensuring smooth flow of operations. I have boosted operational efficiency.
• Achieved an average of 6,000 unique tickets per month by training and monitoring multi-national Global Incident teams 24/7 across multiple business models.

New York, NY

• As a Senior Application Support Analyst, I provided exceptional level II support and acted as a subject matter expert for internal and external clients on 29 different pieces of software, including Proprietary and Open.
• Achieved and retained an average of 500 high-level technical tickets per month requiring extensive troubleshooting.
• Served as an escalation point for 200 client-facing conversations by delivering timely, sensitive, and extensive, troubleshooting.

• Maintained the New York City division IT infrastructure budget
• Responsible for the ordering and receiving of all computer hardware and accessories, and processing the goods receipts using SAP.
• Trained staff on SAP, including a workshop and the creation of four training guides and videos
• Maintain and administer computer workstations, handheld devices and networks running a Microsoft operating environment, iOS and Blackberry OS.
• Monitor and analyze workstations, servers, and networks to ensure peak performance.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.

Astoria, NY

• Trained staff on a variety of software, including Microsoft Office, QuickBooks, Drupal, and Photoshop
• Created and maintain Central Astoria LDC website.
• Liaison between Steinway Astoria Partnership and web developers for www.steinwaystreet.org
• Created both financial and informational templates for data entry

Austin, TX

• Responsible for the construction and installation of customized Motorola hardware systems
• Programmed Motorola proprietary hardware and software for first responder systems
• Assisted in the testing, troubleshooting, repair, and maintenance of same equipment

Bentonville, AR

• Assigned to the $5,000,000+ yearly Wal-Mart account team
• Diagnosed, adjusted, repaired or replaced, and re-programmed malfunctioning components and modular level assemblies exclusive to the Wal-Mart contract
• Working knowledge of 10 hardware systems
• Ensured the continued optimal performance of electronics through preventative maintenance

Jacksonville, North Carolina Area

• Assigned to the CH-53E helicopter
• Diagnosed, adjusted, repaired or replaced, and re-programmed malfunctioning electronics and electrical systems
• Working knowledge of power generation, communication, navigation, and mechanical systems
• Diagnosed, repaired or replaced, and created wire cabling systems
• Maintained training records of all staff assigned to my department

Master Of Science - Ms, Data Science, 4.00

The program’s learning objectives and demanding, hands-on courses are designed around employer needs. Throughout their time in the.

Bachelor Of Arts (B.A.)

Activities and Societies: Vice President - Queens College Veterans Club