John Kuhn Email & Phone Number

Boston, Ma, Us

Canton, Massachusetts, United States

- Managed a team of 5 Analysts and oversaw our Analytical Practice/ needs throughout the organization- Responsible for Maintaining data integrity for all data within our CRM- Oversaw our current customer Loyalty program and executed Campaigns for our customers while analyzing results for any A/B testing- Main point of Contact for all Items related to our CRM environment and lead a successful upgrade implementation of our CRM in 2020- Main point of contact for our Loyalty software upgrade in 2021-2022 and development of our new customer facing loyalty program- Maintained all relationships with our Vendors for Data Delivery to ensure the data is accurate for multiple teams within the marketing organization- responsible for cleaning our customer data while also working with partners to get Demographic Appends, NCOA processing etc. to ensure all analysis performed on our customers are accurate and complete- Test QA bug fixes/enhancements from development and approve the fix for release on our production Database.

Greater Boston Area

• Ensure all Customer Data Feeds come in properly on a Daily Basis, also feeding out to Vendors for marketing use• Report on Essential aspects for our marketing team including Capture rate, Coupon/promotion Response, loyalty, and postage cost/results• Execute SQL Stored procedures and DTS Packages to provide weekly, Daily, and Monthly Files and also update Data tables• Create Customer Lists when needed for Web team for Email Targeting• In-depth reporting and maintenance used in Aptos CRM Application • Maintain, update, and create Database process Documentation

Marlborough Ma

• Document issue/incident detail including steps taken toward resolution using Sugar CRM• Access SQL tables to find, update, replace or insert data and as well as execute complex queries. • Perform support sessions and guide customers through software problem solving.• Test QA bug fixes/enhancements from development and approve the fix for release on live Data. • Support year-end Closing (moving to new Academic year) for Academic and Financial Data.• Utilize proper time management techniques to complete tasks in fast paced environment while exceeding quality expectations.

Mansfield, Ma

• Grant access to Covidien based applications for EMEA (European Emerging markets) colleagues, while meeting strict audit and approval requirements.• Respond to issues from end-users and notify the appropriate team using the ticketing system ITSM and Service-Now.• Troubleshoot client issues for applications such as: VMware, VDI Console, MobileIron, Active directory, VPN (Cisco, Juniper Network), Blackberry server, AS400 systems, SQL Viewpoint, Quest Identity Manager, Microsoft Office Suite, and Citrix Console.• Demonstrate ability to identify and resolve a wide range of technical issues.• Member of the VDI support team, security administration team, and credit note team.• Work with operations team, report and identify problems and notify proper team.• Expertise in anticipating and responding to customer needs in a timely manner.

Bachelor'S Degree, Economics

Minor is business Management

Associate'S Degree, Information Technology