John Kuhn Email & Phone Number

Boston, MA, US

Canton, Massachusetts, United States

- Managed a team of 5 Analysts and oversaw our Analytical Practice/ needs throughout the organization- Responsible for Maintaining data integrity for all data within our CRM- Oversaw our current customer Loyalty program and executed Campaigns for our customers while analyzing results for any A/B testing- Main point of Contact for all Items related to our.

Greater Boston Area

• Ensure all Customer Data Feeds come in properly on a Daily Basis, also feeding out to Vendors for marketing use
• Report on Essential aspects for our marketing team including Capture rate, Coupon/promotion Response, loyalty, and postage cost/results
• Execute SQL Stored procedures and DTS Packages to provide weekly, Daily, and Monthly Files and also update Data tables
• Create Customer Lists when needed for Web team for Email Targeting
• In-depth reporting and maintenance used in Aptos CRM Application
• Maintain, update, and create Database process Documentation

Marlborough MA

• Document issue/incident detail including steps taken toward resolution using Sugar CRM
• Access SQL tables to find, update, replace or insert data and as well as execute complex queries.
• Perform support sessions and guide customers through software problem solving.
• Test QA bug fixes/enhancements from development and approve the fix for release on live Data.
• Support year-end Closing (moving to new Academic year) for Academic and Financial Data.
• Utilize proper time management techniques to complete tasks in fast paced environment while exceeding quality expectations.

Mansfield, MA

• Grant access to Covidien based applications for EMEA (European Emerging markets) colleagues, while meeting strict audit and approval requirements.
• Respond to issues from end-users and notify the appropriate team using the ticketing system ITSM and Service-Now.
• Troubleshoot client issues for applications such as: VMware, VDI Console, MobileIron, Active directory, VPN (Cisco, Juniper Network), Blackberry server, AS400 systems, SQL Viewpoint, Quest Identity Manager, Microsoft.
• Demonstrate ability to identify and resolve a wide range of technical issues.
• Member of the VDI support team, security administration team, and credit note team.
• Work with operations team, report and identify problems and notify proper team.

Bachelor'S Degree, Economics

Minor is business Management

Associate'S Degree, Information Technology