• Acting as point of contact for assigned region customer to handle their account. • Converting unhappy customers to happy base by addressing the concerns of the customers by coordinating with respective teams.• Ensuring zero tolerance in terms of product implementation and training.• Analyzing the unhappiness reason with root cause analysis method.• Identifying the opportunities to offer additional services/add-on products or up-sell to customers, by understanding… Show more • Acting as point of contact for assigned region customer to handle their account. • Converting unhappy customers to happy base by addressing the concerns of the customers by coordinating with respective teams.• Ensuring zero tolerance in terms of product implementation and training.• Analyzing the unhappiness reason with root cause analysis method.• Identifying the opportunities to offer additional services/add-on products or up-sell to customers, by understanding customer's needs.• To win lost customers back.• To prepare the customer to the status READY TO PAY at the time of annual license renewal. Show less

• Worked with highly demanding customers to understand requirements and provided exceptional service.• Worked on to improve the Net Promoter Score (NPS) of the company and Customer satisfaction (CSAT).• Did Root cause Analysis to find reason of the problem and came up with exceptional process to improve the service.

• Handled inbound and outbound calls to provide leads with product and service information and generate quotes.• Consistently hit and exceeded sales goals using sales technique SPIN.• Improved bottom-line revenue by growing customer base and capitalizing on cross sell opportunities.• Identified and analyzed key competitors and their related products.• Asked appropriate open-ended questions to discover prospects' needs.• Worked with marketing team to create high-quality and… Show more • Handled inbound and outbound calls to provide leads with product and service information and generate quotes.• Consistently hit and exceeded sales goals using sales technique SPIN.• Improved bottom-line revenue by growing customer base and capitalizing on cross sell opportunities.• Identified and analyzed key competitors and their related products.• Asked appropriate open-ended questions to discover prospects' needs.• Worked with marketing team to create high-quality and brand-specific ads. Show less