John Kunkel Email & Phone Number

Richmond, Va, Us

Richmond, Virginia

IT infrastructure team systems engineer focusing on developing mature and efficient operations processes, advanced monitoring and alerting, KPI reporting, consistent and procedurally-driven team response behaviors. Closely partnering with service management team to plan and develop IT service management offerings through development of service catalog, workflows, and portal-driven experiences for IT end users.

Richmond, Virginia Area

Systems engineer with infrastructure services team supporting server and appliance infrastructure, storage, messaging, and directory services for four thousand systemsSpecializing as architect and service owner of global enterprise monitoring service offering supporting IT and building infrastructure (physical, network, server) including more than 60 global locations as well as solution and team-scoped services for over 30 application teams. Availability reporting, advanced alerting, automation for self-healing, dashboards and cross-system API integration with ITSM and infrastructure management platforms.

Richmond, Virginia Area

Systems Administrator - Monitoring and alerting software specialist supporting availability, resource utilization, application performance, and hardware fault alerting and reporting for approximately five thousand severs, and five thousand network devices. Developed extensive customization for data enrichment through custom scripting and database queries. Configured interface with enterprise incident management software for ticket creation. Developed custom response actions to restore downed services through automation.

Richmond, Virginia Area

System Administrator support server OS deployment and administration for state agency systems and software.

Richmond, Virginia Area

End-to-end desktop, server, network and software support for client and multiple independent sites