John Kuse Email and Phone Number
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IT professional and trained computer technician with demonstrated ability to integrate communication skills, customer service, and related education to exceed technical, business, customer requirements, and overall company goals. Committed, organized, and motivated employee with 18 years technical experience focused on the success of the team, the solutions, the company, and its values, while maintaining individual success.
Coastal Federal Credit Union
View- Website:
- coastal24.com
- Employees:
- 388
-
Enterprise Desktop AdministratorCoastal Federal Credit Union Apr 2014 - PresentRaleigh-Durham, North Carolina AreaManage and maintain the desktop environment as well as provide technical direction and influence to both physical and virtual desktop systems.Administer, manage, and support the desktop infrastructure, which includes, but is not limited to: Physical desktop PC hardware and Zero clients, Virtual Desktop Infrastructure hardware and software, Microsoft Windows Active Directory group policy, and Application software packaging and deployment using VMware and Unidesk.Interface with business units and internal customers to document customer challenges and requirements.Provides remote support for Virtual and Physical machines using LANDesk Management Console, VMware vSphere, VMware View Administrator.Document software processes and core conversion software installations for VDI.Provide Technical leadership in the design and engineering engagement for problem and performance issue resolution for all aspects of desktop computing. -
System Support Technician IiCoastal Federal Credit Union Jan 2013 - Apr 2014Raleigh-Durham, North Carolina AreaProvided hardware and software support onsite at main office and branches for zero clients, laptops, desktops, printers, Cisco phones, cell phones and Ipads.Backed up & restored customer data including lotus notes, documents, favorites, iTunes and any other data.Built and configured Virtual machines for employees using Unidesk Management Console.Provided remote support for Virtual and Physical machines using LANDesk Management Console, VMware vSphere, VMware View Administrator.Setup and configured Cisco phones through Cisco Unified CM Administration.Configured desktop, laptop, ip phones, and virtual equipment for new employees.Assisted in documenting software imaging processes, user checklist and core conversion software installations. -
Desktop SupportAlphanumeric Systems Jul 2012 - Jan 2013Raleigh-Durham, North Carolina AreaSix-month contract working for Coastal Federal Credit Union (See duties above under full time position at CFCU).Selected to join Coastal Federal Credit Union full-time in January 2013. -
Technical Support Analyst/Team LeadCompucom Jun 2005 - Jun 2012Raleigh-Durham, North Carolina AreaProvided on-site hardware and software troubleshooting of desktops, laptops, printers and network servers for Wachovia/Wells Fargo ContractBacked up & restored customer data including lotus notes, outlook, documents, favorites and any other data backup/restore that was neededTeam Lead for area of 17 technicians. Included managing PTO time, assisting with employee reviews, tracking call volumes, inventory, supporting technicians and assuring technicians completed their calls and duties for the Wachovia/Wells Fargo account dailyManaged problem tickets and technical issues in a team environmentWorked with conversion team as lead tech for sites assigned across east coast to convert Wachovia branches over to Wells Fargo -
Field Service Rep IiiGetronics Jun 1995 - Jun 2005Raleigh-Durham, North Carolina AreaProvided on-site troubleshooting and repair of POS equipment for local clients for 1 yearMedia technical support for 2004 Davis CupSelected to be lead technical advisor for rollout of Windows XP to over 1800 computers in 2004 for WachoviaConfigure printers and workstations on novel network and provided support to Wachovia clientRepair/Configure over 1000 laptops for loan officers in the field for Wachovia clientManage problem tickets, inventory and assists other technicians in a team environment Perform backups, restore of customer's data, and Microsoft updatesInstall and assist in installation of new Wachovia Branches equipment
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Repair TechnicianSchlumberger Technologies Oct 1994 - Mar 1995Chesapeake, VaRepaired, programmed and tested credit card terminals and printersWorked with help desk to program new Verifone Pin Pads, prepared them to be shipped to customers and aided in, over the phone, the installation
John Kuse Skills
John Kuse Education Details
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Electronic Computer Technology -
Great Bridge High School
Frequently Asked Questions about John Kuse
What company does John Kuse work for?
John Kuse works for Coastal Federal Credit Union
What is John Kuse's role at the current company?
John Kuse's current role is IT Professional.
What is John Kuse's email address?
John Kuse's email address is jk****@****fcu.org
What is John Kuse's direct phone number?
John Kuse's direct phone number is +191942*****
What schools did John Kuse attend?
John Kuse attended Ecpi College Of Technology, Great Bridge High School.
What skills is John Kuse known for?
John Kuse has skills like Technical Support, Troubleshooting, Active Directory, Software Installation, Hardware, Windows Xp, Help Desk Support, Printers, Networking, Servers, Vmware, Itil.
Who are John Kuse's colleagues?
John Kuse's colleagues are Immanuel Jackson, Jeff Killam, Elizabeth Huber, Ann Caudle, Farrah Lewis, Lynn Dunn, Aaron Blackwell.
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