John Kuse Email & Phone Number

Raleigh-Durham, North Carolina Area

Manage and maintain the desktop environment as well as provide technical direction and influence to both physical and virtual desktop systems.Administer, manage, and support the desktop infrastructure, which includes, but is not limited to: Physical desktop PC hardware and Zero clients, Virtual Desktop Infrastructure hardware and software, Microsoft Windows Active Directory group policy, and Application software packaging and deployment using VMware and Unidesk.Interface with business units and internal customers to document customer challenges and requirements.Provides remote support for Virtual and Physical machines using LANDesk Management Console, VMware vSphere, VMware View Administrator.Document software processes and core conversion software installations for VDI.Provide Technical leadership in the design and engineering engagement for problem and performance issue resolution for all aspects of desktop computing.

Raleigh-Durham, North Carolina Area

Provided hardware and software support onsite at main office and branches for zero clients, laptops, desktops, printers, Cisco phones, cell phones and Ipads.Backed up & restored customer data including lotus notes, documents, favorites, iTunes and any other data.Built and configured Virtual machines for employees using Unidesk Management Console.Provided remote support for Virtual and Physical machines using LANDesk Management Console, VMware vSphere, VMware View Administrator.Setup and configured Cisco phones through Cisco Unified CM Administration.Configured desktop, laptop, ip phones, and virtual equipment for new employees.Assisted in documenting software imaging processes, user checklist and core conversion software installations.

Raleigh-Durham, North Carolina Area

Six-month contract working for Coastal Federal Credit Union (See duties above under full time position at CFCU).Selected to join Coastal Federal Credit Union full-time in January 2013.

Raleigh-Durham, North Carolina Area

Provided on-site hardware and software troubleshooting of desktops, laptops, printers and network servers for Wachovia/Wells Fargo ContractBacked up & restored customer data including lotus notes, outlook, documents, favorites and any other data backup/restore that was neededTeam Lead for area of 17 technicians. Included managing PTO time, assisting with employee reviews, tracking call volumes, inventory, supporting technicians and assuring technicians completed their calls and duties for the Wachovia/Wells Fargo account dailyManaged problem tickets and technical issues in a team environmentWorked with conversion team as lead tech for sites assigned across east coast to convert Wachovia branches over to Wells Fargo

Raleigh-Durham, North Carolina Area

Provided on-site troubleshooting and repair of POS equipment for local clients for 1 yearMedia technical support for 2004 Davis CupSelected to be lead technical advisor for rollout of Windows XP to over 1800 computers in 2004 for WachoviaConfigure printers and workstations on novel network and provided support to Wachovia clientRepair/Configure over 1000 laptops for loan officers in the field for Wachovia clientManage problem tickets, inventory and assists other technicians in a team environment Perform backups, restore of customer's data, and Microsoft updatesInstall and assist in installation of new Wachovia Branches equipment

Chesapeake, Va

Repaired, programmed and tested credit card terminals and printersWorked with help desk to program new Verifone Pin Pads, prepared them to be shipped to customers and aided in, over the phone, the installation

Electronic Computer Technology

Graduated with honors Perfect Attendance award

Education record

Graduated with honors Outstanding Technology Student Award First Place in the Nation Award - Building a Laser Listening Device