John L. Email & Phone Number

Dallas/Fort Worth Area

■ ETSI/MANO NFVI,VNFM deployment and 5G Core VNF on-boarding ■ Cloud Native container orchestration and VNF on-boarding ■ Lab Manager for Cloud Collaboration Hub NAM■ Hybrid Cloud Management Platform development and Integration ■ Design and planning of Cloud Data Center Solutions for operators■ Design of Maintenance and Operational processes for own delivery■ Create and present use/show cases for the Service Experience Center■ Support new service development for Cloud Data Center Solutions■ Delivery process automation■ Enablement and training of new team members

Dallas/Fort Worth Area

■ Telecommunication Datacenter design and automation■ Central Office Re-architected as a Datacenter (CORD) POC use cases and deployment ■ Teaching Datacenter labs to graduate students.■ Work on high level research and testing on the interoperability with traditional networking environments using future technologies and innovative solutions.■ Working with OpenStack, Ansible, Vmware, SDN(ONOS/Opendaylight), Dockers and MPLS cloud■ Assist Professors in building coursework and presentation slides, preparing resources for classes and labs, as well as act as a resource during lab time to help students master coursework. ■ Grade Papers and Proctoring exams according to university policies and procedures

Dallas

■ Teaching routing and switching labs to graduate students.■ Work on high level research and testing on the interoperability with traditional networking environments using future technologies and innovative solutions.■ Successfully build and maintain the Networking lab, working collaboratively with SMU OIT team for network access.■ Assist Professors in building coursework and presentation slides, preparing resources for classes and labs, as well as act as a resource during lab time to help students master coursework. ■ Grade Papers and Proctoring exams according to university policies and procedures.

Hyderabad

As a part of Global Support Services collaborating and supporting business units worldwide. Day to day interaction with Fortune 500 customers around the globe, which gives exposure to global customers. Other engagements include Vendor Management and Business Partner Meetings. Responsibility for customer issue resolution on Avaya Data products.• Take escalations from Level-2 GNPS for Service Providers and major enterprise customers resolving complex technical issues and network outages involving spanning tree protocol, VLANs, routing protocols (BGP, OSPF, RIP), QoS (802.1 Q, Diff-serv), VRRP, RSMLT, Multicast Routing Protocols , access policies,filters ,SPBM and traffic policing and shaping.• Review customers' network design / configuration and provide best network design / configuration practices to address technical issues and to optimize network performance.• Review and provide information on software and hardware releases and technical justifications for the next software or hardware release deployment to the customers.• Provide RCA for complex issues seen on customer’s network• Provide on-site assistance with implementing recommended configuration and network changes.• Provide assistance to Avaya Networks Emergency Recovery team in case of disaster recovery or on-site emergency recovery.• Perform system level testing to uncover complex network issues seen on large network topologies• Replicate complex customers' issues in the lab using traffic generating and monitoring tools including, Ethereal/Sniffer Pro, McHammer, Wireshark, TCP dump.• Write/review technical documentation including customer service bulletins and technical service bulletins.• Participate in Beta testing programs to verify / test the future software releases of Ethernet Switching / Routing products for any bugs.• Work with Critical Accounts Program (CAP) Team handling CAP escalations from major clients .

Master Of Science (Ms), Telecommunications And Network Engineering

Bachelor Of Science - Bs, Computer Science