• Assisted in overseeing outdoor facility’s day-to-day operations, which included set-up and breakdown of facility each day, general maintenance of grounds and repairs of rental equipment.• Coordinated and administered the training of new, existing, and returning employees.• Communicated with professional staff in handling and swiftly resolving customer complaints in a professional and effective manner.• Balanced and recorded the organization’s daily revenues.• Assisted in the setting up for, supervision and breakdowns of special events such as concerts, midnight madness, spring weekend, graduation, trade shows, and the Whittemore Center Ice Arena.

• Supervised and trained staff members in the areas of goal setting, first aid, inclusion, and policy.• Administered and participated in the interview process of hiring new student intramural supervisors.• Organized rosters, scores, and team regular season and tournament schedules for twenty-four intramural sports and over fifty sports leagues.• Encouraged effective teamwork of all members of the organization by participating in seminars and team building exercises.• Involved with the upkeep and inventory control for twenty-four intramural sports, including playing surfaces, playing equipment, clocks and scoreboards.• Maintained databases for intramural participation, league scores and equipment use. • Served as a basketball official for 3 seasons for the advanced, intermediate and beginner divisions.