John Lambert Email & Phone Number

Columbus, Oh, Us

Columbus, Oh, Us

Columbus, Ohio, United States

- Partnered with a third-party vendor’s training team consisting of one Director, one Associate Director, three Training Managers, and 15 Trainers to maintain curriculum, ensure training effectiveness, and drive continuous trainer improvement- Conducted Trainer certifications, Train the Trainer sessions, and Trainer development workshops- Observed training in-person and virtually to provide targeted feedback to maintain and improve training effectiveness- Onboarded senior leadership at newly launched contact centers internationally- Collaborated with national curriculum development teams on curriculum development and project support (e.g., curriculum review, certifications, UAT, and revisions)

Columbus, Ohio, United States

- Facilitated continuing education leadership and skills-based courses virtually and in-person, including Conscious Inclusion & Anti-Racism, Unconscious Bias, Fierce Conversations, Performance Improvement through Goal Setting, Move the Need with Critical Thinking, Emotional Intelligence, Storytelling, etc., with an L1 score of 4.93 out of 5 on 550+ participant surveys- Facilitated new employee experience for Customer Service (5 weeks), Technical Support (2 weeks), and onboarding for Supervisors (2 weeks), and senior leadership- Designed and led a 6-month Emerging Trainer Program that included four distinct phases: Onboarding, Job Immersion, Project Management, and Personal Development, resulting in 7 of 12 participants being promoted to Sr Trainer- Completed a 6-month “developer on deck” program with the Verizon Consumer Group design team, learning how to create instructor-led courses and online training using Articulate 360 and Rise, resulting in successfully launching one instructor-led training and two online trainings

Alpharetta, Georgia, United States

- Led career development projects and programs for 4,000+ Homebased Agents- Partnered with HQ, field leaders, and support partners to create and implement growth opportunities- Responsibilities included onboarding participants, facilitating training, managing schedules, leading participant meetings, equipment tracking, creating and executing project plans, creating communications, etc

Columbus, Ohio, United States

Columbus, Ohio, United States

Cranberry, Pennsylvania, United States