John Lanning Email & Phone Number

Pensacola, Florida, United States

Delivery, orientation, and service of medical mobility equipment

Pensacola, Florida, United States

Pensacola, Florida, United States

Customer service in expanding printing company. Took new orders from walk-in customers, over phone, and through email. Prepared jobs for production including pricing, invoicing, and printing instructions. Checked finished jobs for accuracy and prepared for pickup or delivery. Fulfilled quote requests through email and phone. Produced short run and rush jobs including printing, copying, binding, and finishing. Transferred customer accounts from old software system to new. Filing and research of customer files. ***Laid off because of drop in business due to Corona Virus.

Pensacola, Florida Area

Assist in all areas of Mail Production including Printing, Binding and Finishing, Inserting, Sorting, and Addressing. Also adept at troubleshooting technical printer issues.

Pensacola, Florida Area

Assisted in day-to-day operations including daily closing of store including nightly cash deposits and closing associate tills.Manager-on-Duty functions such as post-voids, exchanges, customer issues and concerns.Responsible for daily visual recovery of store including aisles, seasonal areas, and front end.Processed product damages and markdowns daily, and damages from truck weekly.Performed daily stocking and merchandising duties as directed by store managerPrepped warehouse for receiving of weekly freight truck

Pensacola, Florida Area

Milton, Fl

 Primarily responsible for all freight processing and merchandising functions within the store and accountable for all merchandising and storeroom organization standards. Oversee freight lead and stock team in all activities related to truck unload, stocking shelves, and planning weekly and seasonal merchandising sets. Responsible for setting all in-line Planograms Participate in interviewing, selection, hiring, training, and performance management of associates in collaboration with Assistant Team Leader-Service Serve in Manager on Duty role daily including opening and closing of store, leadership and direction of store associates, and ensure customer service standards are met. Cover furniture department during increased traffic and hours when no furniture associate scheduled.

Crestview, Fl

 Oversaw day-to-day operations and managed team of three associates Managed workflow and quality control in production of print jobs Grew the business through fostering new and existing customer relationships with businesses and individuals Coached selling behaviors and customer interactions to increase sales and average ticket while providing the best customer experience Managed operational costs through balanced supply ordering, minimizing waste, and use of external Production Center Opened store daily with another associate and occasional assistance in other managerial duties including cash office maintenance, answering manager calls to register, and serving as Manager on Duty to cover manager vacations

Crestview, Fl

 Managed Technology half of the store, including the EasyTech Computer Repair bench Managed two other associates in intake and repair of Laptops and Desktop computers, as well as the sales and setup of new PCs and Tablets Oversaw merchandising and sales of Technology including setting Planograms, working freight to the sales floor, and assisting all customers in the store. Coached PC selling behaviors and managed to specific sales goals, metrics, and customer service  Opened and closed store as Manager on Duty frequently, including cash office maintenance, responding to manager calls to the register and phone, and addressing customer issues

Pensacola, Florida Area

 Assisted Store Manager in building an effective team of 14 associates and hiring 2 key members of leadership Was instrumental in helping the store achieve and hold the highest Customer Service score in the District for 5 straight months Acted as Store Manager 3 days per week, assuming a responsibilities including conference calls, project management, customer issue resolution, and team development Responsible for training and orienting all new associates to store sales culture Maintained a clean, well-stocked store with data integrity

Destin/Fort Walton Beach, Florida Area

 Promoted from Copy Center Manager position Operated store for 3 months with 2 key carriers in the absence of a store manager Responsible for hiring and training all new associates, scheduling, and all day-to-day operations including directing 3 department heads Assumed all duties of Store Manager in their absence and on planning days Responsible for planning and implementing all seasonal store resets and planograms as well as department changes throughout the year

Destin/Fort Walton Beach, Florida Area

 Promoted from hourly supervisor position at the Pensacola store Took over failing department and developed a loyal, growing customer base Increased profit margin through spending reduction, adherence to pricing and high production standards, and hiring total replacement staff including the current department supervisor; it is now one of the highest volume copy departments in the District Assisted store management with various operational tasks including Cash Accountability, register assistance, and opening and closing the store at least once per week Responsibilities included scheduling, supply ordering, implementation of company initiatives, and resolution of customer and vendor issues

Pensacola, Florida Area

 Promoted from full-time associate to supervisor in 6 months Reduced unnecessary spending and grew customer base through attention to detail and excellent customer relations Trained 4 new supervisors at Mobile and Fort Walton Beach stores Increased sales by 45% in 2005, resulting in promotion to salaried position at Destin store Responsibilities included ordering production supplies, maintaining production equipment, promotion of new products and services, training new associates, and maintaining a clean, organized department

Associate Of Science - As, Electrical And Electronics Engineering, 3.94 Gpa

Activities and Societies: National Technical Honor Society, Program Scholar for Electronics Technology DepartmentLooking for a career.

Bachelor'S Degree, Marketing/Music

Activities and Societies: Symphonic Winds, Brass Choir