John Leaman Email and Phone Number

• Installed and configured new software and hardware on desktops and laptops running Microsoft and Apple Operating Systems. • Installed and Configured networks to support audio and video over IP protocols (Q-LAN and Dante)• Troubleshooting audio, computer, and radio frequency (microphone, intercom, and IFB) problems and provide solutions across four studios and 3 remote production trucks. • Technical planning of large events in remote and local venues. This involves coordinating services provided by the venue and contractors pertaining to lighting, video, audio, projection, and staging needs. • Instructed meeting participants on the use of the meeting software. • Created and implemented policies and procedures to improve production workflows. • Evaluates vendors and equipment for audio-visual system upgrades. • Utilized recording software to create masters for music and spoken word projects, ensuring that highest quality was maintained for radio and broadcast television. • General troubleshooting and repairing of video, audio, lighting, computer, networking equipment and systems using schematics and diagrams. • Utilized Sketch Up, AFMG Ease, AFMG SoundFlow, and AFMG Reflex to design and model acoustical and sound system solutions. With those tools, provided proof of concept and feasibility to management and staff. • Designed audio and video systems and control rooms for studios, worship facilities, and field use, utilizing a working knowledge of acoustic and ergonomic principles while meeting design goals and staying within budget. • Installed acoustical and sound systems according to design criteria and validated systems using Rational Acoustics SMAART. • Provided exceptional customer support and service utilizing e-mail, telephone, and video conferencing from project conception all the way through to final installation and project sign off.

• Plan and coordinate with subcontractors and company management. Supervised and verified the installation of new networking equipment and testing of same.• Maintain suite access control system and create rfid badges as needed. Specify and supervise installation of additional access control devices as needed. (Maglock, electric strike, card reader, etc.)• Administer Cisco Meraki and Aruba web interface to maintain and monitor our wireless network.• Administer Active Directory to add and remove users/computers to/from the domain and leveraged OU's to manage access to various resources.• Administer Microsoft Exchange which includes creating individual email accounts, public folders, and distribution groups, as well as managing delegates and group mailbox permissions using Exchange Management Console.• Utilized WebEx, TeamViewer, Microsoft Remote Desktop, Apple Remote Desktop and other tools to provide remote support.• Provided technical support with hardware/software to include: the identification of delivery points, equipment installations/distribution, disposals, repairs, troubleshooting, backups and restorations, compatibility assessments, system configuration changes and licensing.• Installed and configured new software and hardware on desktops and laptops running Microsoft and Apple Operating Systems.• Researched new software applications to ensure that they functioned in the current environment, which also included integration or configuration issues.• Utilized System Center Configuration Manager to deploy patches, manage inventory, and deploy software and operating systems to company computers.• Researched and recommended hardware and software to improve workflow.• Specify and maintain audio visual equipment.• Documented resolutions to problems in a timely manner.• Improved employee/IT relations by providing exceptional support.• Provided documentation and evidence necessary for external security audits.

• Utilized VMware, vSphere, and Teradici PCoIP management console to manage inventory and troubleshoot user issues.• Utilized Active Directory to add and remove computers from the domain and also to lookup users in order to verify membership in GSGs (security groups), and reset passwords.• Utilized LanDesk management console to manage computer inventory, image and deploy software packages, patch management, security compliance, and remote support.• Maintained computer security resources on all workstations, including anti-virus and firewall systems.• Provided technical support with hardware/software support to include: the identification of delivery points, equipment installations/distribution, disposals, repairs, troubleshooting, backups and restorations, compatibility assessments, system configuration changes and licensing.• Troubleshoot and resolved network connectivity issues on to reduce downtime. Utilized ping, trace route, ipconfig, nslookup and various commands to assist with network troubleshooting.• Installed and configured new software and hardware on desktops and laptops running Microsoft and Apple Operating Systems. • Researched new applications to ensure that they functioned in the current network environment, which also included integration or configuration issues.• Researched and recommended hardware and software to improve workflow.• Provided on and off-hour technical support for users, aiding in connectivity issues of Desktops, laptops and mobile devices.• Worked with the audiovisual team to troubleshoot and repair connectivity and configuration problems between computer systems and audiovisual equipment including videoconferencing and teleconferencing equipment.• Improved client relations with staff and students by making contact the same day issues are reported and providing education, both verbal and written, throughout the problem resolution process.

• Mixing and tracking of variety television productions involving speech and music in studio and live remote settings.• Post production using Avid Pro Tools and various plug in tools.• Live audio mixing in a variety of remote venues with various sound system configurations.• Technical planning of large events in remote and local venues. This involves coordinating services provided by the venue and contractors.• Utilized Sketch Up and LD Assistant to pre-visualize sets in venues, which provided proof of concept and feasibility to management and staff.• Designed audio and video systems and control rooms for studios, worship facilities, and field use, utilizing a working knowledge of acoustic and ergonomic principles while meeting design goals and staying within budget.• Recommended and purchased hardware and software to improve workflow.• Provided on and off-hour technical support for users.• Designed and built custom PC’s for audio and video postproduction.• Installed and maintained network cabling.• Set-up digital audio equipment to be remote controlled with devices such as smart phones and iPad, across the network.• Wrote proposals for the purchase of new equipment and software for system-wide implementation.• Created and implemented policies and procedures to improve production workflows.• Evaluate vendors and equipment, as well as develop a strategic plan for a network wide transition to a tapeless workflow. • General troubleshooting and repaired video, audio, lighting, computer, networking equipment and systems using schematics and diagrams.• Troubleshooting audio, computer, and radio frequency (microphone, intercom, IFB) problems and provide solutions across four studios and 3 remote production trucks.• Built and repaired studio equipment and cabling which involves soldering, crimping, punch down, and other fabrication techniques.