John Lee Email & Phone Number

- Deliver white-glove technical support to 550 users - Maintain systems and services to ensure no downtime to our end users- Create and manage Microsoft Exchange online groups across hybrid environments- Lead the creation of the company’s main SharePoint Online communication site- Conduct training sessions for over 550 users on new systems and services.

New York, New York, United States

- Analyzed Nessus network scan reports for exploitable vulnerabilities and security concerns- Served as the first point of contact and provided base-level IT support to 60+ personnel for the branch- Held training sessions for internal staff on information security and security best practices- Routinely deployed security patches to over 60 endpoint devices.

Stony Brook, New York, United States

- Routinely troubleshooted software issues on the technological devices brought intothe CEAS Office- Repaired computer hardware issues on the computers that were brought into theCEAS Office- Built computers based on the specifications provided- Regularly traveled to clients requesting IT Support- Maintained the hardware for a computer lab owned by the CEAS.

United States

-Helped routinely update the company’s git repositories-Collaborated and aided the Software Development Team with developing projects-Learned HTML, CSS, and JavaScript under a mentorship