John Ligan Email & Phone Number

Berlin, De

Berlin, Deutschland

- Developing the customer knowledge base for the Ledgy application and consistently optimizing it- Onboarding and mentoring Support and Product Specialists- Leading of the Support and Product Specialists team

Berlin, Deutschland

- Successfully integrating the Intercom customer support tool- Strategically designing and implementing automated processes to optimize customer support- Skillfully developing and integrating automated processes to enhance collaboration between the product and support departments- Serving as the esteemed technical expert for the Ledgy application- Proactively and effectively responding to customer requests

Berlin, Berlin, Deutschland

Adjust is a global app marketing platform. Born at the heart of the mobile app economy and grown out of a passion for technology, the company now has 16 offices around the world. Adjust's platform includes measurement, fraud prevention, cybersecurity and marketing automation products. Together, they make marketing simpler, smarter and more secure for the 40,000 apps working with Adjust. Global leading brands including Procter & Gamble, Rocket Internet and Tencent Games have implemented its solutions to secure their budgets and improve results.

Berlin Und Umgebung, Deutschland

- Technical account management of key clients in the DACH region- Interdisciplinary team coordination (Sales, Support, Integration, IT development) to meet customer requests- Mediation between the customer, Adjust and partners (like Google Ads, Facebook or other networks)- The analysis of (raw) data to determine the customer's facts, the detection of misintegrations or fraudulent actions, and the development of a solution strategy - Mentoring of new Technical Account Manager

Berlin, Berlin, Deutschland

- Technical support via (video) call, e-mail or on-site for integrating the Adjust SDK into the customer's apps and any topic concerning the Adjust products- The execution of customer training for the complete product adoption and the confident handling of the Adjust Platform- Performing quarterly business reviews at the client's site to present product updates, to discuss the client's status quo regarding the implemented Adjust technology, annual plans/targets, and strategy

Berlin

- Customer advise and support at email marketing activities (email campaigns, automated live cycle campaigns, etc.)- Advice and support at the client's data strategy- Mentoring of (Junior) Project Managers- Providing training internally to colleagues and externally with clients about project management, email marketing, Emarsys system, etc.- Project organization and coordination- Creation of project plans, detailed evaluations, presentations, and documentation internally and externally for customers- Coordination between customer requirements, the team and different departments (Graphics, Concepts, Campaign Management, IT)- Quality assurance and process optimization in the context of project management (internal and on customer side)- Autonomous implementation of email marketing activities

Berlin Und Umgebung, Deutschland

- Onboarding of new clients through provisioning, design, and implementation of their new platform- Enabling and empowerment of the customer to use the platform- Ensuring platform adoption- Responsible for quality of setup and providing best practice to reduce the burden on the Support organization post onboarding- Field representatives for the Product team to present future enhancements to customers and feedback client requests- Collaborating with the Customer Success Managers to ensure the customer experience is of the highest quality- Responsible for providing technical guidance and training to the client and supporting through the setup- Client advocate for product enhancement process- Handling of multi-project workloads and precise, demonstrable client communication planning- Understanding for client's application environment and data to provide insightful and practical design recommendations for integration

Berlin Und Umgebung, Deutschland

- Customer guide and support at email marketing activities (email campaigns, automated live cycle campaigns, etc.)- Mentoring of (Junior) Project Managers- Supplying training internally and externally with clients about project management, email marketing, Emarsys System, etc.- Project organization and coordination- Creation of project plans, detailed evaluations, presentations, and documentation internally and externally for customers- Coordination between customer requirements, the team and different departments (Graphics, Concepts, Campaign Management, IT)- Quality assurance and process optimization in the context of project management (internal and on customer side)- Autonomous implementation of email marketing activities

Berlin Und Umgebung, Deutschland

- Project organization and coordination- Support of the Senior Account Director in customer care- Project management and cooperation in the management of current projects - Customer care and advice via email and telephone- Quality assurance and process optimization in the context of project management (internal and on customer side)- Creation of project plans, detailed evaluations, presentations, and documentation internally and externally for customers- Coordination between customer requirements, the team and different departments (Graphics, Concepts, Campaign Management, IT)- Quality assurance and process optimization in the context of project management (internal and on customer side)- Autonomous implementation of email marketing activities

Berlin Und Umgebung, Deutschland

- Support at project management (organization, quality management, customer care)- Creation of project plans, detailed evaluations, presentations & documentation for customers and internally- Quality assurance and process optimization in the context of project management (internal and on customer side)- Coordination and handling of email marketing activities I. Externally with client: coordination and communication, control and coordination for the creation of email campaigns) II. Internally: conception, graphics, campaign management)- Collaborated at the implementation of JIRA as a project management tool- Execution of user trainings and support

Essen Und Umgebung, Deutschland

- Database maintenance of various contacts of the agency- Telephone support of existing customers- New customer acquisition and support- Internet research- Creation of editorial content and their distribution on all social media portals- Regular maintenance of customer websites

Essen Und Umgebung, Deutschland

- Service and advice of customers- Cashier activities- Activities in the field of warehouse and visual merchandising

Wuppertal Und Umgebung, Deutschland

- Proper processing of operating samples from assigned product series- Execution of laboratory activities according to test instructions (weighing, adjusting, hardening)- Conduct of laboratory work to determine quality in context of quality assurance and control

Wuppertal Und Umgebung, Deutschland

- Investigation of coating raw materials- Development and testing of coating materials and coating systems of all kinds- Knowledge and skills in the field of the most common coating raw materials, semi-finished products and finished paint products, their investigation, production and processing in the laboratory and in operation- Methods for testing and evaluation of coating materials and coatings- Laboratory and analytical technics- Application technics- Recipes and quality controlGraduation with the grade 2 "good"

Bachelor Of Science (B.Sc.), Business Administration, 2,6

Main focus: Business Administration and Marketing Bachelor thesis: Acceptance for use of kiosk systems in the stationary channel.

Master Of Science (M.Sc.), Business Administration

Main focus: Marketing, Service Management, International Management and Business Intelligence Master thesis: Customer loyalty in digital.

Other; Certificate In Leadership Principles, Complete

Leadership Principles is a 6-week, 35-hour online certificate program from Harvard Business School Online. Leadership Principles is.