Responsibilities include utilizing disciplined financial and analytical skill sets, as well as the merchant business knowledge, provide compilation, interpretation and analysis of internal and external business metrics for both internal clients and external clients. This job includes the translation of business communication list requirements into technical requirements, working with various departmental teams including communication with business stakeholders, deciphering and providing business requirements to information/data providers, and obtaining content from technical groups for non-core informational items. Finally, required to develop and communicate reporting to reflect merchant activity by service, franchise, channel, and customer segments against annual budget projections as well as supporting marketing by developing trending and competitive intelligence.

Managed a team of data analysts that gather data to fulfill ad-hoc and special reporting requests.Responsibilities include collaborating with individuals and groups throughout the company to create solutions for data needs and manage the one time or ongoing delivery of this information, using their understanding of the industry to offer useful suggestions and create end user friendly reporting and tools. Responsibilities also include evaluating employees and conducting performance reviews; providing employee coaching, correction and motivation; ensuring the department’s turn time for implementation is efficient; and training employees in job functions.

Responsibilities included evaluating employees and conducting performance reviews; providing employee coaching, correction and motivation; ensuring the department’s turn time for implementation is efficient; and training employees in job functions, including training on some of the more technical features of MS Access databases.Responsibilities also include continuing to develop software solutions to automate the conversion process; continuing to build, update, maintain, and execute applications that allow the department to process and maintain existing accounts faster and with ease; and continuing to document applications and train co-associates how to use these applications. Served as a company-wide focal point to process macros on the Paymentech front-end product.