John Llewellyn Email & Phone Number

Greater New York City Area

• Provide desktop support for 120 Windows 7 Professional users including configuration and deployment.• Create and modify Active Directory accounts (users, security groups, distribution groups, and printers).• Create and modify MS Exchange email accounts.• Maintain 12 MS Windows 2003/2008 servers.• Create and modify Blackberry Enterprise Server users.• Order and configure Blackberry, Android, and iPhone smart phones.• Project Manager for all Information Technology projects.• Configure all Xerox copiers to perform Scan-to-Email and Network Scanning functions.• Handle all of the IT procurement for hardware, software, and IT related contracts.• Administrator for Prolog and Timberline project management servers and applications.• Toshiba Phone System Administrator

Greater New York City Area

• Provided direct customer support for ChaverWare which is a CRM and Accounting system.• Identified and reported system problems to the development team.• Diagnosed database problems with customer data using SQL statements.• Provided training for ChaverWare to new customers.• Provided general Windows and PC support to the customer when needed. • Distributed ChavarWare software and critical patches using various methods.

Greater New York City Area

• Provided phone and onsite technical support as part of the IT team, for 800 Windows XP Professional users.• Used LanDesk Management Suite to perform technical support for remote and home users.• Create and maintain user network accounts using Active Directory.• Used LanDesk Management Suite to distribute software and critical Windows patches.• Install and configure PC desktop computer systems for use on a TCP/IP network. • Track all work performed using Heat incident tracking software.• Configured Blackberry PDA devices.• Maintained accurate PC inventory and recycling records.

Greater New York City Area

• Develop and maintain an MS Access database system to help the Director of Logistics track transit metrics and to identify points of failure in the transit process.• Create customized reports specifically tailored for account executives.

Greater New York City Area

• Installed and configured PC desktop computer systems for use on a TCP/IP network. • Deploy Windows operating system and other critical software using Ghost.• Provided technical support for PC systems and printers.• Provided technical support for MS Office applications including MS Outlook.• Configured Blackberry PDA devices.• Worked with network engineers to activate new network equipment and maintain old equipment.• Installed rack mountable servers, disk arrays, and battery backup systems.• Upgraded server equipment such as memory, network controllers, and hard drives.• Tracked all work performed using Remedy Magic/Service Desk Express.• Provided users with Windows accounts changes and password resets using Active Directory.• Created and maintained MS Access databases for PC Inventory and recycling.

Greater New York City Area

• Installed and configured PC desktop computer systems for use on a TCP/IP network. • Deploy Windows operating system and other critical software using Ghost.• Provided technical support for PC systems and printers.• Provided technical support for MS Office applications including MS Outlook.• Configured Palm Pilot PDA devices.• Worked with network engineers to activate new network equipment and maintain old equipment.• Installed rack mountable servers, disk arrays, and battery backup systems.• Upgraded server equipment such as memory, network controllers, and hard drives.• Tracked all work performed using Remedy Magic/Service Desk Express.• Provided users with Windows accounts changes and password resets using Active Directory.• Created and maintained MS Access databases for PC Inventory and recycling.

Greater New York City Area

Various Computer Operator Jobs running job streams and performing backup and restores on VAX, IBM and WANG mid size systems for such companies such as Bear Sterns, The Bank of California, The Chase Manhattan Bank NA.

Greater New York City Area

Perform backups. Troubleshoot workstation issues. Assist with other areas of the business when needed.

Greater New York City Area

Run job streams. Perform backups. Troubleshoot workstation and printer issues.

Greater New York City Area

Troubleshoot issues with workstations and printersPerform daily backup and restores

Bs, Computer Science, Poli Sci, Minor In Economics

Bs, Politicalscience

Computer Science